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Delivery & Returns.

Delivery Information.

We ship all orders with Australia Post. All orders with delivery within Australia are shipped from Melbourne. All orders with delivery in New Zealand are shipped from Auckland.

Australia Post Domestic Shipping Timeframes.

Standard - 3-5 working days from dispatch
Express - 1-3 working days from dispatch

Australia Post International Shipping Timeframes.

Australia Post estimates international shipping can be between 5 – 10 business days. Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.

Shipping Costs.

Ship From Order Value Service Charge
AU $70 and below Domestic Standard $12
AU over $70 Domestic Standard Free
AU Any Domestic Express $25
AU $120 and below International Standard $30
AU over $120 International Standard Free
NZ $70 and below Domestic Standard $12
NZ over $70 Domestic Standard Free
NZ $120 and below International Standard $30
NZ over $120 International Standard Free

T2 Returns and Exchanges Policy.

We want you to be completely satisfied with your T2 purchase.

If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition.

In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items.

How do I return and/or exchange something?

Online purchases can be returned in-store, or via post. If returning via post, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.

Australian Returns Address.

(for online purchases ordered and sent within Australia)

  • T2 Distribution Centre
  • ATTN: T2 Returns
  • Order number:
  • Unit 7, 28-50 Cyanamid Street,
  • Laverton North VIC 3026
  • Australia

New Zealand Returns Address.

(for online purchases ordered and sent within New Zealand)

  • Agility Logistics Auckland
  • Attn: Warehouse Manager - Corin Taranaki
  • Order Number:__________
  • 1 Te Kapua Drive
  • Mangere
  • Auckland 2022
  • New Zealand

Please note exchanges cannot be performed via post. If you would like to exchange something but are unable to do so in-store, please follow the steps above to return the item, then place a separate order for the desired item.