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FAQs.

  • Products.

    • Tea.

      I don’t know how to brew or make tea. Where can I learn about tea?

      You’ve come to the right place! We love sharing the art of tea and how to brew that perfect cuppa, so check out our How to Brew page to learn all the ins and outs of brewing!

      Which teas are available in teabags?

      We have a great (and ever expanding) selection of loose-leaf tea in a bag. Check out our tea in a bag range here.

      Where does T2 source its tea?

      Our teas are sourced from all over the globe. Some teas, such as Darjeeling or Assam, are sourced from the same region year after year. Other teas and tisanes are sourced from around the world, and this can change from season to season, depending on where we can source the best quality. If you have a query about a specific tea or tisane and where it has come from, get in touch with us at experience@t2tea.com and we’ll be able to give you some more detailed information.

      I am allergic to nuts/dairy/gluten and/or fructose. Do T2 teas contain any allergens?

      Some of our teas contain various allergens, so it is always best to check the ingredients list, which will clearly detail all known allergens. Below is a list of our teas that have known allergens, but if you are unsure or concerned about the ingredients in any of our teas, pop in-store to chat to one of our team members or get in touch at experience@t2tea.com.

      Banana Bake – Contains nuts (hazelnut)
      Creme Brulee – Contains nuts (hazelnut)
      Terrific Toffee – Contains nuts (almond)
      Jade Mountain – Contains nuts (hazelnut and almond)
      Toasty Warm – Contains nuts (almond)
      Apple Crumble – Contains nuts (hazelnut)
      Toasty Nougat – Contains nuts (almond)
      Cinnamon Somersault – Contains nuts (hazelnut)
      Honey Green Almond – Contains nuts (almond)
      Creamy Choc Chai – Contains milk and soy
      Oolong Chocolate Chai – Contains soy
      Strawberries & Cream – contains dairy (lactose)
      Sweet Spice – Contains wheat (gluten)
      Autumn – Contains wheat (gluten)
      Tulsi Cinnamon Kapow - Contains wheat (gluten)

      In the event that you do have a reaction to any of our teas, please call us on (03) 8698 0604.

      Please note: People suffering from hypertension should avoid excessive consumption of liquorice root. Please see the list below for T2 teas that contain liquorice root.

      Ayurvedic Vata Boom
      Detox
      Liquorice Legs
      Minty Mate
      Secret Spices
      Shimmer Punch
      Spi Chai
      Summer
      Tummy Tea

      Are T2 teas suitable for vegans?

      Most of our teas are suitable for vegans and vegetarians except for the following:

      Strawberries & Cream – Contains dairy
      Creamy Choc Chai- Contains dairy
      Autumn – Contains egg
      Sweet spice – Contains egg
      Terrific Toffee – Contains egg and honey
      Toasty Warm – Contains egg
      Toasty Nougat – Contains egg

      If you are concerned about the presence of animal products in any of our teas, please pop in-store to chat to one of our team members or get in touch at experience@t2tea.com.

      Which teas are suitable to drink while pregnant/breastfeeding?

      T2 teas are blended and created for flavour and enjoyment, and as such we cannot provide any medical or therapeutic advice for pregnant or breastfeeding women. It’s best to chat to your naturopath or doctor who will be able to recommend teas and tisanes that are suitable for your individual needs.

      Do T2 teas contain caffeine?

      Black, green, oolong, and white teas all contain various levels of caffeine. Tea is a natural crop, meaning it is difficult to determine exact caffeine levels, and we therefore cannot provide definitive figures. The table below lists the average levels of caffeine that can be found in different teas. All of our herbal and fruit tisanes are naturally caffeine free. Please note that this chart is intended as a guide only.

      Black tea / 25 – 90mg
      Oolong tea / 12-55mg
      Green tea / 8 – 36mg
      White tea / 6 – 25mg
      Coffee / 50 – 170mg

      Are T2 teas halal/kosher?

      At the moment T2 teas do not have halal or kosher certification.

      Does T2 sell decaffeinated tea?

      No, here at T2 we do not decaffeinate any of our teas. The decaffeination process involves a lot of chemicals that can affect the flavour and quality of the tea. For this reason we do not have decaffeinated tea as part of our range, and instead have plenty of naturally caffeine free herbal tisanes for you to enjoy. Check out our herbal tisane range here.

      Are T2 teas organic?

      At the moment we have a small but delicious range of Australian Certified Organic (ACO) teas and tisanes. Check them out here.

      We travel the globe searching for only the very best teas and tisanes, and pride ourselves on choosing teas from suppliers with strong ethics and approaches to growing tea.

      How should I store my T2 teas?

      To ensure your tea stays as vibrant and delicious as when you took that first sip, we recommend storing it in an airtight tin or dark glass jar away from direct sunlight. Check out our storage range here.

      I purchased a tea online and I don’t like the flavour. Can I return it?

      Unfortunately only items that are in their original saleable condition can be returned.

      Does tea expire? Is it safe to drink tea after it’s expired?

      All of our teas have an expiry date, and we recommend enjoying them before they expire to ensure you get to experience their full and delicious flavour. Check the bottom of the pack for the best before date.

      My tea doesn’t taste right. What should I do?

      We take the quality of our tea very seriously, and respond to all quality issues with the full attention they deserve. If you have purchased a tea and it doesn’t taste right, or tastes different to how it usually tastes, please send an email to experience@t2tea.com and include the name of the tea, the store it was purchased from, as well as a picture of the barcode and/or tea. Our quality team will use this information to investigate further and ensure we resolve the issue in the best possible way for you.

      There is a problem with the quality of my tea. What should I do?

      We take the quality of our products very seriously, and respond to all quality issues with the full attention they deserve. If you have purchased a product and it is faulty or contaminated in some way, please send an email to experience@t2tea.com and include the name of the product, which store it was purchased from, as well as a picture of the barcode and/or product. Our quality team will use this information to investigate further and ensure we resolve the issue in the best possible way for you.

    • Teawares & tea accessories.

      How does T2 determine the volume of a teapot?

      We fill our teapots 2-3cm below the shoulder of the teapot when determining its volume. This ensures there are no issues with water escaping when pouring at a 45-degree angle, which is the safety point for pouring without putting your fingers onto the lid.

      What is T2’s position on ethical sourcing of products?

      Our product team has relationships and processes with our suppliers to ensure our standards are met. This process includes the following:

      1. Signing a contract to formalise the relationship – this includes an ethical conduct clause.
      2. Visitation – The product team visit our suppliers to ensure product quality and ethical conduct.
      3. Building long-term relationships with select suppliers – enhancing the relationship through longevity within a small number of suppliers.

      As we grow, our ethical criteria will adapt to the company’s growth. This means we always are looking to improve our standards as a business to ensure we continue to uphold T2 values and integrity.

      Does T2 sell wholesale?

      We sure do! T2 is proud to be stocked at some of the best cafes, restaurants, hotels and food purveyors around the world.

      Check out our Wholesale page here, or get in touch with the team at sales@t2tea.com.

      Are you an existing wholesale client and looking to place an order? Click here.

      T2 Care Instructions

      Taking good care of your beloved new teawares doesn't take much. Follow the below and they will last brew after brew!

      Stainless Steel Flasks

      Gentle hand wash. Not suitable for microwave or dishwasher.

      Jug-a-lot

      Cleaning your Jug-a-lot: Tap the infuser upside down into the bin or garbage disposal to remove leaves and rinse infuser thoroughly to prevent staining. Alternatively hand wash or soak with mild soap if desired.

      The Jug-a-lot is dishwasher safe or hand wash to extend product newness and longevity.

      Teamaker

      Gentle hand wash. Not suitable for microwave or dishwasher.

      When you're finished using your Teamaker, discard the tea leaves and give it a quick rinse with warm soapy water and a non-abrasive cloth. One last rinse with water and you're all done.

      Ceramics with metallic trimmings and detailing

      Gentle hand wash. Not suitable for microwave or dishwasher.

      Solid colour ceramics with no metallic trimmings and detailing

      Suitable for microwave and dishwasher (excluding infusers). Or to keep your items looking like new, it is recommended that items are gently hand washed.

      Glass

      Gentle hand wash. Not suitable for microwave or dishwasher.

      Storage

      Gentle hand wash. Not suitable for microwave or dishwasher. Dry thoroughly and air out for a couple of hours before re-use.

      Infusers

      Gentle hand wash. Not suitable for microwave or dishwasher.

      Not sure how to care for your T2 item? Have a chat to our team on (03) 8698 0604 or send an email to experience@t2tea.com, we're more than happy to help!

  • Browsing.

    Can I put items on hold or layby?

    Holds and laybys are only available in-store. Please head into your nearest store to chat to our team. Not sure where your nearest store is? That’s what the Store Finder is for!

    I can’t find a product/the product I’m looking for is out of stock. Can I back order an item?

    Unfortunately we cannot back order any items that are out of stock, but it is always best to email experience@t2tea.com and, while we can’t guarantee the stock will be available, we will do our best to source the product from in-store or our warehouse if it is available.

    Can I order a gift card online?

    Absolutely! You can find our gift cards here. The best part? You can enter the value of your choice!

  • Ordering.

    I’ve received a broken or damaged item/wrong item/something’s missing from my order.

    Oh no! We are sorry to hear that! Please send an email to T2USOnline@t2tea.com including your order number and photos (if relevant) and our online team will be in touch.

    I’ve placed my order, but my shipping details are incorrect. How can I change my details?

    Please email us at T2USOnline@t2tea.com and we will endeavour to fix up your details before your order is dispatched.

    I’m having trouble placing an order. Who can help me?

    Please get in touch with our online team at T2USOnline@t2tea.com.

    Has my order gone through successfully?

    Once your order has been placed, you will receive a confirmation email with details of your order and an order number. If you created an account, you will be able to check your order in the My Account section. If you have been charged for an order but haven’t received a confirmation email, get in touch at T2USOnline@t2tea.com. Please ensure you have checked your junk mail folder first.

    Do I have to create an account to shop with T2?

    Nope! If you’d prefer to shop without creating an account, all you need to do is use guest checkout.

    Can I change my order once it’s been placed?

    We are happy to change or amend your order if the request is received before the order has been dispatched. Please email us at T2USOnline@t2tea.com and we will do our best to amend your order in time. Please note that you will need to pay for any price difference that arises as a result of the change, and we will need to collect this payment via credit card over the phone.

    Does T2 have gift-wrapping?

    After tea, it’s what we do best! Once you have reached your shopping bag, click the Add gift wrapping link. And for only $5.50, you can enter a gift card message! Please note we are currently unable to offer bundled gift wrapping.

  • Payments &
    Security.

    What payment types does T2 accept online?

    T2 accepts all major credit cards and PayPal.

    Is my personal information kept safe with T2?

    Please read our privacy policy here.

    T2 takes a number of measures to prevent fraudulent use of credit cards and other online payment systems. If you believe your card has been used for a purchase with T2 without your permission, please call us on 800-718-4036 between Monday – Friday 8:30am – 6pm Eastern Time.

    How do I use a promotional code?

    Promotional codes can be entered on the Shopping Bag page under the list of items in your shopping bag.

    I have a T2 Tea Society voucher/T2 gift card to spend, how can I use it online?

    Vouchers and gift cards can be redeemed on the payment page. If you have a Tea Society voucher balance or a gift card to spend, you will be able to redeem them on the payment page, which will display the gift card payment option at the top of the page.

  • Delivery & Returns.

    I haven’t received my order yet.

    If your delivery time has passed the estimated timeframe, please drop us a line at online@t2tea.com and we will be able to look into it for you.

    What delivery service does T2 use?

    We ship all orders with Fedex.

    How long will my order take to arrive?

    We ship with Fedex, who has provided the following estimates for shipping.

    Domestic Shipping Timeframes:
    Standard - 3-5 working days
    Express - 1-3 working days

    International Shipping Timeframes:
    Australia Post estimates International Shipping can be between 5 – 10 business days. Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.

    What are T2’s shipping costs?

    Domestic Orders:
    All standard orders over $60.00 are shipped Free within the US! For order less than $60.00 the following changes apply:

    Standard (3-5 working days) $10.00 (inc. GST)
    Express (1-3 working days) $20.00 (inc. GST)

    International Orders:
    No GST is charged on international orders (orders with a building address outside Australia). All orders are shipped from Melbourne, Australia.

    International shipping is calculated based on the total order value as follows:

    Ship From Order Value Service Charge
    US $120 and below International Standard $30
    US > $120 International Standard Free

    Can I choose my postal service/courier?

    Unfortunately, customers are unable to choose their own postal service or courier.

    Does T2 ship to PO Boxes?

    Unfortunately, we are unable to deliver to PO Boxes.

    How do I return or exchange an item I purchased online?

    Please visit our Delivery & Returns page for details on how to return an item.

    Where can I read T2’s returns policy?

    You can read our returns policy here. If you have any questions or concerns, please give us a call on (03) 8698 0604 or drop us an email at online@t2tea.com.

    Will I have to pay duties or taxes on my order?

    If you are an Australian customer, GST will be included in your total purchase price.

    No GST is charged on international orders (orders with a billing address outside Australia). T2 is not liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.

  • Account.

    How do I create an account?

    You can create an account by clicking on login/register on the top right side of the site. Otherwise, once you’ve finished shopping, you’ll reach the login/register page when you can create an account.

    I can’t log in to my account.

    Please give us a call on (03) 8698 0604 or send an email to online@t2tea.com and one of our team members will be in touch to give you a hand.

    I’ve forgotten my password.

    It happens! Click on the login/register page, then click on I’ve forgotten my password. You’ll be emailed a link to change your password. If you still have trouble, give us a call on (03) 8698 0604 or email online@t2tea.com and we’ll be able to manually reset it for you.

  • Feedback
    /get in touch.

    I would like to provide feedback on my experience with T2. Who can I speak to?

    We love hearing from our customers, so please get in touch on (03) 8698 0604 or send an email to experience@t2tea.com.

    What is the T2 Tea Society?

    The T2 Tea Society is T2’s loyalty program where we reward our beloved customers with oodles of exclusive offers, discounts and freebies. If you’d like to read more, click here. If you’re ready to sign up, click here or head into one of our stores.