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Coronavirus COVID-19 customer update

Thank you for your continued support

At T2, our priority is the safety of our customers, our team members, and our communities. We take our responsibility to ensure we can provide a safe environment for everyone very seriously, which is why we have implemented some safety measures when you shop with us.


Shop Online or Click & Collect:

For some, staying home is especially necessary right now, and avoiding the shops altogether may be your preference. We hear you, so our online shop is here for you.

For your convenience all our stores now offer Click & Collect, simply shop online, and collect your order from any T2 store in Australia. If you feel unwell, please stay at home and give us a call so we can put your order aside.

To locate your package:

Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.

Shop (safely) in-store:

If you feel unwell, please stay at home and if you have a fever, cough and difficulty breathing, seek medical attention.

All T2 stores across Australia are now open, however customer limits do apply. For a convenient option, all T2 stores offer a 3 hour Click and Collect service so you can browse and shop online before popping into a store to collect your order.

Store Trading hours can be found here.

To ensure you have a safe and stress-free experience, we’ve implemented the below measures. We ask that you follow all guidelines and requests from our team members – this will help us keep everyone safe.

Customer limits apply:
To the number of people allowed in-store at one time. Please follow directions from our team members. Try and have your tea-list ready to keep your dwell time in-store at a minimum.

Use the hand sanitiser provided:
When you enter and leave the store. Try not to touch products unnecessarily.

Masks:
Masks are compulsory in VIC, NSW and highly recommended in SA.
Until the 22nd of January, masks are compulsory in stores within the Greater Brisbane area which include:

  • Indooroopilly
  • Queens Plaza
  • Chermside
  • Garden City
  • Carindale

Our team will be wearing safety masks for your protection and their own. Masks are not required to be worn in other states.

Follow the arrows:
Around the store for a smooth experience and to avoid close encounters.

Keep your distance:
Our floor markers will guide you.

There will be no tastings in-store or T2 Go takeaway options – it's just for a little while, tea lovers, and we look forward to sipping up a storm with you when it's safe to do so.

Please respect and be patient with our team members.

From the bottom of our teacups, thank you for your support, patience and for doing your bit to stop the spread.

T2 xx