Coronavirus COVID-19 customer update
Thank you for your continued support
We are currently experiencing very high demand across our Customer Support Team which may result in us taking a little longer than usual to get back to you. We’re doing all we can to assist each and every one of our valued customers during this time, so we thank you for your patience and support.
At T2, our priority is the safety of our customers, our team members and our communities. We take our responsibility to ensure we can provide a safe environment for everyone very seriously.
Shop (safely) in-store
We’ve made the decision to re-open our Australian and New Zealand stores as of the 9th of June 2020. To ensure you have a safe and stress-free experience, we’ve implemented the below measures. We ask that you follow all guidelines and requests from our team members – this will help us keep everyone safe.
Customer limits apply
To the number of people allowed in-store at one time. Please follow directions from our team members.
Use the hand sanitiser provided
When you enter and leave the store. Try not to touch products unnecessarily.
Our team members will be wearing safety masks for your protection and their own. Masks are available if you’d like to wear one while in-store.
We’re doing thermal testing
All team members and customers will have their temperature tested before being able to enter. If you refuse testing OR if your temperature reads 37.5 or higher you won’t be permitted to enter our store.
Follow the arrows
Around the store for a smooth experience and to avoid close encounters.
Keep your distance
Our floor markers will guide you.
There will be no tastings in-store or T2 Go takeaway options – it’s just for a little while, tea lovers, and we look forward to sipping up a storm with you when it’s safe to do so.
Please respect and be patient with our team members. We thank you for your understanding and working with us to keep everyone safe.
For some, staying home is especially necessary right now, and avoiding the shops altogether may be your preference. We hear you, so our online shop is here for you.
While we’re striving to fulfil and dispatch orders as quickly as possible, our delivery partners are experiencing delays due to the high volume of parcels in the network. This is resulting in orders taking longer than expected to reach you once they leave our warehouse.
For up-to-date information regarding domestic and international shipping, please visit Australia Post’s service impacts page.
To locate your package:
Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.
From the bottom of our teacups, thank you for your support, patience and for doing your bit to stop the spread.