Coronavirus COVID-19 customer update
Thank you for your continued support
At T2, our priority is the safety of our customers, our team members and our communities. We take our responsibility to ensure we can provide a safe environment for everyone very seriously, which is why we have implement some safety measures when you shop with us.
Shop (safely) instore:
Our SA stores will reopen from Sunday 22nd November and Click & Collect will be re-enabled.
All T2 stores across VIC, ACT, NSW, QLD, NT, WA & TAS are open.
To ensure you have a safe and stress-free experience, we’ve implemented the below measures. We ask that you follow all guidelines and requests from our team members – this will help us keep everyone safe.
Customer limits apply:
To the number of people allowed in-store at one time. Please follow directions from our team members. Try and have your tea-list ready to keep your dwell time in-store at a minimum.
Use the hand sanitiser provided:
When you enter and leave the store. Try not to touch products unnecessarily.
Masks are compulsory in VIC and our team will be wearing safety masks for your protection and their own.
Masks are not required to be worn in other states.
Follow the arrows:
Around the store for a smooth experience and to avoid close encounters.
Keep your distance:
Our floor markers will guide you.
There will be no tastings in-store or T2 Go takeaway options – it's just for a little while, tea lovers, and we look forward to sipping up a storm with you when it's safe to do so.
Please respect and be patient with our team members.
Shop online and Click & Collect:
All of our Stores also offer Click & Collect, so you can simply shop online, and then collect your order from any T2 store in Australia.
Australia Post has advised that they are experiencing delivery delays, particularly in Victoria. For up-to-date information regarding domestic and international shipping, please visit Australia Post's service impacts page
To locate your package:
Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.
From the bottom of our teacups, thank you for your support, patience and for doing your bit to stop the spread.