T2 store filled with Tea
COVID-19 customer update

Stay safe and in
the know

Updates from us, to you.

Given current global circumstances, our priority is the safety of our customers, our team members, and our communities.

We take our responsibility to provide a safe environment for everyone very seriously, which is why we’d like to share the following with you

With your safety in mind

These unprecedented times are fluid and ever changing. Therefore, please refer to specific store listings for current trading conditions and purchasing options.

Store Locator

In-store shopping

If shopping safely in-store is available to you, we ask that you please follow individual store protocol and observe those guidelines established by local authorities such as: customer limits, hand sanitisation, masks, mandatory check-in and social distancing.

If you feel unwell during this time, we kindly ask that you please stay at home and seek medical attention if presenting symptoms.

Customer limits icon

Customer limits

Please follow directions from T2 team members as to the number of people allowed in-store at the one time. To limit dwell time in-store, please have your tea-list at the ready.

T2 Sanitised hands Icon

Sanitised hands

Please use the hand sanitiser provided when you enter and exit the store. Also, please refrain from touching products unnecessarily.

T2 Masks Icon

Masks

You may be required to wear a mask in store. We suggest checking with your local guidelines for up-to-date requirements on masks and face coverings.

T2 Checking in Icon

Checking in

It's best to check in everywhere, every time — including at T2! Check in is mandatory prior to entering our stores. If you require assistance checking in, our helpful team members are happy to help.

T2 Keep your distance Icon

Keep your distance

Physically distance is made easy with our helpful floor markers to guide you.

Additionally, there will be no tastings in-store or T2Go takeaway options available. In the meantime, our expert team in store are more than happy to discuss flavour profiles of our teas and help provide recommendations for your perfect brew at any time.

A world of tea awaits

With over 100 teas and tisanes available online, your perfect cuppa is always at your fingertips. Shop online 24|7 to have old faithfuls and new favourites delivered straight to your door.

Due to current global circumstances, there may be unintentional delays in processing or delivering your order. If you are a Tea Society member, please go to the My Account section for the most up-to-date status on your order. Or, once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website where you can receive updates on the progress of your order.

Customer limits icon

Online

With over 100 teas and tisanes available online, your perfect cuppa is always at your fingertips. Shop online 24|7 to have old faithfuls and new favourites delivered straight to your door.

Due to current global circumstances, there may be unintentional delays in processing or delivering your order. If you are a Tea Society member, please go to the 'My Account' section for the most up-to-date status on your order. Or, once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website where you can receive updates on the progress of your order.

Customer limits icon

Click & Collect

Fast and free, it’s a pleasure to offer you contactless Click & Collect at select T2 stores.

To place an order for contactless collection, please follow the steps below at the checkout:

  • 1. Select Click & Collect service.
  • 2. Log in or join Tea Society.
  • 3. Select preferred store.
  • 4. Collect order at selected store once notified.

If you feel unwell during this time, we kindly ask that you please stay at home and seek medical attention if presenting symptoms.

Customer limits icon

Shipping

To locate your package

Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.

Customer limits icon

Returns

To make a return or exchange

If you have purchased online and you’d like to make a return or exchange, please contact our Customer Care team.

Contact T2

Helpful FAQs

  • Whilst we endeavour to make contactless Click & Collect available at all stores, please note that due to COVID-19 restrictions, some stores may need to close in line with government policy. For the latest updates on how we are responding to COVID-19, including safety procedures and contactless Click & Collect availability, please click here.

  • Yes*, however the order and collection must be finalised before returning any items. We have extended our returns and exchanges policy from 30 days to 60 days to allow for returns. Alternatively, you can organise a refund or return by contacting our Customer Care team here.

    *Please note that with your safety, and the safety of our team, as top priority, we cannot accept returns in our stores that are operating contactless Click & Collect only. In these instances, we kindly ask that you reach out to our Customer Care team here.

  • Yes*, you can return a separate online order for an exchange in-store. If you wish for a refund on your recent online order, please contact our Customer Care team here.

    *Please note: with your safety, and the safety of our team, as top priority, we cannot accept returns in our stores that are operating contactless Click & Collect only. In these instances, we kindly ask that you reach out to our Customer Care team here.

Returns and refunds

  • We want to make sure that you are 100% happy with your T2 purchase. If you have purchased in-store and you’d like to make a return or exchange, you can pop into your local store* or contact our Customer Care team here. Please ensure that you include a clear copy of your receipt.

    *Please note that with your safety, and the safety of our team, as top priority, we cannot accept returns in our stores that are operating contactless Click & Collect only. In these instances, we kindly ask that you reach out to our Customer Care team here.

  • If you have purchased online and you’d like to make a return or exchange, please contact our Customer Care team here. Please ensure that you have your order number handy. Please note, if you wish to receive a refund for items purchased online, we do not cover the cost to return these items to us.

    Additionally, items purchased online may be exchanged for another item or a T2 gift card in-store*. Please see below for refunds.

    *Please note: with your safety, and the safety of our team, as top priority, we cannot accept returns in our stores that are operating contactless Click & Collect only. In these instances, we kindly ask that you reach out to our Customer Care team here.

Further assistance

These times are unprecedented. However, our commitment to your T2 experience remains as precedented as ever. So, if you have any questions regarding any of the above, please do not hesitate in reaching out to our Customer Care team.

Contact T2