You’ve come to the right place. All our products show the perfect brew time on the outer packaging or on the product pages on our website, and with this info you’ll be a tea whiz in no time! You can also check out our ‘How To Brew’ page here to see how to make the perfect iced tea, matcha and many, many more.

You can check out our teas in teabags here. Our teabags are made from food-grade corn starch. They are both biodegradable and compostable, making them great for your cup and the environment. That’s a win-win!

To ensure your cuppa tastes good from the first sip to the last drop, we recommend storing your tea in tins or glass jars away from direct sunlight. Better yet, we’ve got you covered — you can check out our storage range here.

As tea is a natural crop, and is dependent on origin and season, some teas like Darjeeling or Assam, are sourced from the same region every year. Others are sourced from different regions to ensure they are the best of the best. If you have a query about a specific tea or tisane and its origin, please get in touch with our Customer Care team here.

Some of our teas contain allergens, so it is always best to check the ingredients list on the back of each box, foil or tin, or on the product description page for each tea on our website. All allergens are clearly labelled on our teas for peace of mind. If you want to know more, or have any questions, please get in touch with our Customer Care team here.

In the unlikely event that you experience an allergic reaction to our tea, please contact our Customer Care team here.

Please note: it is known that people who suffer from hypertension should avoid excessive consumption of liquorice root. All teas that contain liquorice root will be clearly labelled as such on the ingredient listings either on the back of each box, foil or tin, or on the product description page on our website.

We base the nutritional guidelines of our tea on the Food Standards Australian New Zealand (FSANZ). A third party measures the nutritional content of our teas per 100 ml/3.3 oz. From this, we then base our final nutritional value per 250 ml/8.4 oz — a standard cup of tea.

As a rule of thumb, almost all our teas generally contain less than 1 g/0.03 oz of nutritional content (protein, fat, carbohydrates and sugars) per 100 ml/3.3 fl oz, and hence don’t need a nutritional information panel (NIP). Therefore, if your tea doesn’t contain a NIP be assured that all the nutritional information for your tea is less that one gram per 100 ml/3.3 fl oz.

We do, however, have a small range of teas that contain NIPs. These are either teas that contain more than 1 g/0.03 oz of nutritional content per 100 ml/3.3 fl oz, or teas that include a compound ingredient (like mango pieces or hazelnut brittle). These NIPs will explicitly list the nutritional value of each tea.

If you have any other questions, please get in touch with our Customer Care here.

All our teas are suitable for vegetarians, and most of our teas are suitable for vegans. We always recommend checking the ingredient lists to ensure your teas are free from animal products such as dairy, egg or honey.

If you are concerned about the presence of animal products in any of our teas, please get in touch with our Customer Care team here.

T2’s lactation tea, Milk Magic, is chock full of ingredients like marshmallow root, fenugreek, fennel and nettle to aid with milk supply whilst breastfeeding. However, before delighting in this drop, we recommend chatting with your health care professional to ensure it’s the right brew for you.

Where listed, the flavour in all our teas is food grade and is made of all-natural molecules. These molecules are found in nature and made in an artificial process. We use a higher concentration of these compounds than what is found in nature to give an intense flavour and to maintain seasonal consistencies amongst the teas. If a flavour contains or is made up of any allergen or of any other ingredient — for example, sugar — this will clearly be displayed in the ingredient listing.

As a general rule of thumb, all teas from the tea plant contain caffeine. Therefore black, green, oolong and white teas all contain various levels of caffeine. As tea is a natural crop, many factors, including harvest, rainfall and region, can change the level of caffeine.

If you are looking to avoid caffeine, we would recommend our fruit teas, herbal and floral tisanes, rooibos and honeybush teas.

We’ve listened to your feedback about wanting a decaf option for your black tea and we’re pleased to let you know All Day Breakfast is now available. This whole leaf black tea is rich, balanced, sustainably sourced and decaffeinated using a natural process. CO2 extraction means we can cut the caffeine without affecting the flavour of your tea.

No. We formulate all our teas without the use of sulphites.

At this stage, our teas currently aren’t halal or kosher certified.

Tea is classified as a ‘low-risk item’ — like honey or bottled water. So, as a general rule of thumb, it doesn’t expire. To ensure that our teas are enjoyed at their optimum taste and freshness we do have a best before as a general guide. This is located on the bottom of the box or tin, or on the back of our foils. Our teas are best sipped before their best before date!

Oh no – we’re sorry to hear this! Please get in touch with our Customer Care team here, and they will be able to help.

Oh dear, not the tea! Let’s get this fixed for you. Please get in touch with our Customer Care team here, and they’ll get this resolved for you.

Great question! Sip Me Quick Teas are close to their best before date — which means these brews are perfectly safe-to-drink teas and can still be enjoyed at their optimum taste and freshness. Our teas are best sipped before their best before date!

Absolutely. All Sip Me Quick Teas are completely safe to consume.

Teas will only be added to the Sip Me Quick Teas category if the best before date is approaching. Therefore, we cannot guarantee what blends will be available to purchase — so, keep your eyes peeled!

Sip Me Quick teas are only available in their advertised sizes and formats, and these will vary depending upon the stock availability. Perhaps this is the perfect moment to try your hand at loose leaf? Or stock up on your daily cuppa whilst it’s available at a heavily discounted price.

Sip Me Quick Teas are available to purchase online and in-store. However, stock levels and availability will vary from market to market. So, please call your local T2 ahead of time to confirm.

Whilst all Sip Me Quick Teas are on sale, not all sale teas are Sip Me Quick Teas. Essentially, not all sale teas are close to their best before dates therefore only those teas will live under the Sip Me Quick Teas category.

We are sorry to hear your tastebuds aren’t tickled. Our Sip Me Quick Teas are not available for refund or exchange if you change your mind, however if you believe there is a serious breach in quality or packaging of this product, then please contact our customer service team here .

Our product team allow 2 – 3 cm from the top of the teapot before determining the volume. This is to ensure that you can sip safely. Pouring at a 45-degree angle with your fingertip on the lid is always best practice to serve the perfect cup.

At T2 we believe in building and nurturing our relationships with our suppliers to ensure that fair and ethical standards of work are met. All our suppliers sign a contract which includes an ethical conduct clause, and our buying team reserve the right to visit our suppliers to ensure product quality and ethical conduct.

Taking good care of your new tea goodies takes one-tenth of the time of brewing up a cup! Please see below our guide to keep your teawares top tip, brew after brew.

Stainless Steel Flasks

Gentle hand wash and immediately pat dry. Not suitable for the microwave or the dishwasher.

Jug-a-lot

Infuser: Once finished brewing, discard the tea leaves inside the infuser by tapping into the bin immediately. Then, rinse in warm soapy water to prevent staining and pat dry. Jug: Our T2 Jug-a-lot is dishwasher safe, although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.

Teamaker

Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher. Once finished brewing, discard the tea leaves by tapping into the bin. Then, give the inside a quick rinse with warm soapy water and pat dry.

Ceramics with metallic trimmings and detailing

Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

Solid colour ceramics with no metallic trimmings and detailing

Suitable for the microwave and dishwasher (excluding infuser) although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.

Glass

Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

Storage tins

Wipe with a cloth. Not suitable to be hand washed or submerged in water. Not suitable for the microwave or the dishwasher.

Infusers

Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

Not sure how to care for your T2 item? Send a note through to our Customer Care team here, and they’ll help you out!

A Digital Gift Card is a Gift Card that is sent via email. During purchase, you may choose the amount and a personalised message and the recipient will receive your personalised email once the order has been placed successfully. The recipient may print their Digital Gift Card email or present it from their mobile device to redeem in-store or online.

At this time you can choose from the following Gift Card value options: $200, $150, $100, $75, $50, $25, $10 and $5.

When purchasing a T2 Digital Gift Card you do need to be logged in to your Tea Society account and can only purchase one at a time. If you need any assistance, please reach out to our Customer Care Team here.

Currently, you may only purchase one Gift Card per transaction.

This lovely gift cannot be exchanged or refunded for cash. Gift cards also cannot be purchased under promotional discounts or offers.

Our Gift Cards are valid for 36 months (3 years) from the date of purchase. At this stage we are unable to extend the expiration date on your Gift Card.

Absolutely! You can use your T2 Gift Card to pay, or part pay, for your online order. In the payment section of the check-out process, just click on ‘T2 Gift Card’ as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to ‘check Balance’ and then you can choose the amount you wish to redeem on your card. The PIN number is listed on the back of your physical Gift Card, or provided to you by email for a digital Gift Card. Please note you can only use one T2 Gift Card per transaction. We apologise for any inconvenience. Have a gift card in a different currency? Head to our International Order FAQs.

Once Gift Cards are purchased, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded —so, please keep them safe!

We're sorry to hear that! Please reach out to our friendly Customer Care team for assistance here.

At this time, only one Gift Card can be used per transaction in store or online.

In short, almost all of our packaging is environmentally friendly. We have a recyclable, reusable or compostable solution for everything but our gift wrap stickers and black foils. In some instances, local government recycling programs may support soft plastic recycling, and we recommend reaching out to your local government body for further information.

Packaging is a hefty topic and our improvements in this space are ever evolving. As at 2022, this is our detailed progress so far:

Compostable Teabags
Since June 2021 our tea has come packed in compostable teabags, made from plant-based materials. The bag (including the string) is made from Polylactic Acid (PLA), with a paper tag that’s printed with vegetable ink. They are heat sealed, making them glue and staple free. Polylactic Acid is a biodegradable bioplastic made from plant sources (in our case, corn starch). We suggest commercial compositing for these teabags and recommend checking with your local council for options on where and how to do this.

Plant-based Polybags
Our loose leaf tea is wrapped in plant-based polybags, which are compostable. We recommend checking with your local government’s kerb-side green waste pick up service before placing bioplastics in your home compost bins. If you are a home composting connoisseur, you can also pop your poly bags in there!

Compostable Shopping Bags
Shop in store and your tea treats will be packed in uncoated shopping bags. These can be recycled when you’re ready to be rid of them. We have added a small charge to carry bags, you can read more about this here.

Greener Gift Wrap
With the exception of our stickers (we’re working on it), our gift wrap is entirely recyclable.

Foils Need Refinement
We’re still working on our individual tea sachets and signature black refill foils, which aren’t made from a compostable material. We are in the process of investigating alternatives. Some local governments provide soft plastic recycling options, which our signature black refill foils may be eligible for. We recommend contacting your local government directly for further information before using these services.

Most of our packaging is recyclable, reusable or compostable and is marked with logos to support correct disposal.

 

Recycling
Most of our gift wrap (excluding stickers) and our tea boxes can be recycled through home recycling.

Compost and Worm Farms
If you’re a home composter, you’ve got the green light to compost whenever you see the ‘home compostable’ label on our loose leaf tea wraps.

Our teabags are biodegradable and will eventually break down in a home composting environment however for a quicker breakdown it's best that they are commercially composted. We recommend checking with your local council about options for disposal as some councils may accept through general green waste.

All our loose leaf tea leaves can be put into your home worm farm/compost. For your worm farm we’d suggest testing different teas in a small quantity first, and recommend avoiding teas with high acidity ingredients like citrus.

Honestly, we’re just trying to be a good influence. If you can, we’d love for you to bring your own bag when you come in to shop with us. This helps us live up to our own sustainability goals, but it’s also just better for the environment on the whole. 

But, we know things happen and bags get forgotten. The $1 we charge for a carry bag is invested into carbon offset initiatives we support through Qantas Future Planet.

Our partnership with Qantas Future Planet focuses on two projects, one based in Australia and the other in India

Arnhem Land Fire Abatement Project, Northern Territory, Australia

This project is managed by Aboriginal Traditional Owners and focuses on controlled early burns to reduce the frequency and extent of dry season wildfires.

Winds of Change, Madural, India

This is a renewable energy project where farmers sell small portions of their land for wind turbines to be built, allowing for farmers to continue growing crops and grazing livestock up to the base of the turbines.

For two reasons.

One, Matcha is messy. Our conclusion, after many failed attempts (and arduous cleanups), is that Matcha is too fine of a powder to be sold in refill foils.

And two… wonderful, comforting, energising Matcha is worth its weight in gold. It also happens to be just as costly. Matcha comes with a high price tag due to its intensive creation process and anything higher than 50 grams starts to teeter into the “way too exxy” basket. For this reason we prefer to keep the quantities low.

Our B Corp status? Thriving. We’ve been B Corp certified since 2020 and received recertification in 2023.

As part of the B Corp community, we actively work on reducing inequality, lowering levels of poverty, creating healthier environments (inside and outside the office) and building stronger communities.

Our recertification shows that we have not only maintained our standards since 2020, but we have improved in the above areas.

Our design philosophy has been reimagined to reflect our sustainable ambitions, it keeps sustainability best practice front of mind and emphasises the use of natural materials and finishes. We continue to pull from recycled timbers and sustainably certified materials while also branching out, discovering innovative suppliers and local manufacturers.

Our first Green Star store at Bondi Junction, opened in 2020, has set a precedence for our design approach moving forward. Working with a blend of recycled timbers, sustainably certified and new innovative materials, our in-store environment choices have been made through a sustainable lens.

For Australian stores, our countertops for example have been finished in a product called Betta Stone, it’s made in Melbourne and consists of 80% recycled glass.

We’ve partnered with local Indigenous artists in each store's region to create unique lighting features, supported by B Corp certified organisation, Koskela. These collaborations not only highlight the artists' talents and cultures but also share the First Nation's spirit with our customers. We've introduced these special light fittings in seven stores since 2022 and will continue to include them in all new store designs and refits.

Sustainably Sourced
“Sustainably sourced” is a broad term for products that carry any one of 17 accreditations. This includes Fairtrade and/or Certified Organic.

Certified Organic
Certified Organic is just one type of accreditation awarded to products that have been grown and produced within regulated guidelines i.e. without synthetic chemicals, fertilisers or GMO’s for example. 

How we label
Accreditations are always changing and evolving however our teas are (and always will be) 100% sustainably sourced. We use “sustainably sourced” because our teas are an assortment of these 17 accreditations.

To ensure that our teaware is sourced ethically we regularly monitor the working conditions within our factories. At a minimum of every 2 years, we conduct third-party audits to the standards of SMETA or BSCI. We won’t continue working with suppliers who fail these audits.

We don’t source tea directly from tea farms.

As a brand that puts people and the planet first, it is incredibly important to us that our teas have a big flavour impact, and a lighter environmental one. The process of making our teas more sustainable was a journey we began in 2018. We’ve reviewed everything, every ingredient, and left no tea leaf unturned. Where an ingredient didn’t meet our requirements it has now been removed or replaced.

Most of our teas were unaffected by this process, and the majority of our beloved Sippers can’t taste the difference where we did have to switch out an ingredient or two. Some blends have had a more significant change, Sleep Tight being one, but we stand by our decision to ensure our ingredients come from 100% sustainably sourced suppliers. Have you noticed? We’d love to hear your feedback.

We only source accredited ingredients from the start. We look for a SUSO (sustainably sourced) marking, if it doesn’t have it we don’t buy it or we work with our supplier to achieve the correct accreditations. Case and point was our recent project to source sustainable lemongrass.

Our journey started back in 2019, when we contacted our longtime supplier in Thailand about becoming Certified Organic. As they were already Thai Organic Certified they were initially reluctant about the need for another certification. Upon commitment to cover all costs of the process we were able to bring them onboard for the journey.

The process started with a pre-audit conducted by UEBT in Thailand (UEBT is the standard organisation for UTZ standard for herbs and spices). This was completed in October 2019 and involved checking production sites and farms so we could address any corrective actions that needed to take place. These were minor and allowed us to step in and support quickly with a frame contract and 3 year purchasing guarantee being drawn up and committed to in early 2020.

With a slight delay due to Covid-19, the final audit was completed in 2021 with our first UTZ certified lemongrass arriving in April of that year.

Our Certified Lemongrass lemongrass project has brought a great benefit to us, but also to the supplier. It has helped protect biodiversity in cultivation areas, improving soil health and reducing emissions as a result. Our partnership continues today with further discussions to take place (Covid-19 permitting) later this year.

We can create and share up to 10 different teawares each year. As there’s no way of gauging the amount of spare parts we’d need to stock, we would be generating a huge amount of waste if we provided spare parts for each. As part of our journey to reduce unnecessary wastage we do not stock spare parts.