Delivery & Returns.
We ship all orders with Australia Post. All orders with delivery within Australia are shipped from Melbourne. All orders with delivery in New Zealand are shipped from Auckland.
Australia Post Domestic Shipping Timeframes.
Standard - 3-5 working days from dispatch
Express - 1-3 working days from dispatch
Australia Post International Shipping Timeframes.
Australia Post estimates international shipping can be between 5 – 10 business days. Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.
|Ship From||Order Value||Service||Charge|
|AU||$70 and below||Domestic Standard||$12|
|AU||over $70||Domestic Standard||Free|
|AU||$120 and below||International Standard||$30|
|AU||over $120||International Standard||Free|
|NZ||$70 and below||Domestic Standard||$12|
|NZ||over $70||Domestic Standard||Free|
|NZ||$120 and below||International Standard||$30|
|NZ||over $120||International Standard||Free|
T2 Returns and Exchanges Policy.
We want you to be completely satisfied with your T2 purchase.
If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition.
In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items.
How do I return and/or exchange something?
Online purchases can be returned in-store, or via post. If returning via post, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.
Can I return my items for a refund in-store if I paid with Afterpay?
At this stage we currently are unable to offer a refund in-store for items purchased using Afterpay. If you would like to receive a refund for your order please follow our online returns and refund policy and send a note to our customer care team at firstname.lastname@example.org with your order number. Please note that if you wish to return your items to us to receive a refund through Afterpay we currently do not cover the cost of postage to return these items. Once your order has been received back into our warehouse we will contact Afterpay who will finalise your refund. For more info see Afterpay’s Terms of Service.
Australian Returns Address.
(for online purchases ordered and sent within Australia)
- T2 Distribution Centre
- ATTN: T2 Returns
- Order number:
- Unit 7, 28-50 Cyanamid Street,
- Laverton North VIC 3026
New Zealand Returns Address.
(for online purchases ordered and sent within New Zealand)
- Agility Logistics Auckland
- Attn: Warehouse Manager - Corin Taranaki
- Order Number:__________
- 1 Te Kapua Drive
- Auckland 2022
- New Zealand
Please note exchanges cannot be performed via post. If you would like to exchange something but are unable to do so in-store, please follow the steps above to return the item, then place a separate order for the desired item.