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Frequently Asked Questions

Payment & promotions

What payment types does T2 accept online?

We accept Visa, Mastercard, American Express, PayPal, Alipay and Union Pay.

What payment types does T2 accept in store?

The safety of our team and customers is paramount to T2 and our priority is to make our stores as safe as possible for all. That’s why we’ve made the decision to no longer accept cash payments in all our T2 stores Globally. All other accepted payment methods are available. If you happen to run out of your favourite tea and prefer not to visit us in-store, we are always happy to welcome you online. We apologise for any inconvenience and thank you for your understanding. Stay safe sippers!

How do I use a promo code?

Head to your shopping bag, and under your order total, enter your promo code in the box that says ‘Enter promo code’ and click ‘Apply’.

Please note promo codes must be applied to receive the qualifying item or offer.

Can I use my T2 Gift Card online?

You can use your T2 Gift Card to pay or part pay for your online order. In the payment section of the checkout process, just click on ‘Would you like to pay with a T2 Gift Card?’ to select it as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to redeem.

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