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Frequently Asked Questions

Returns & refunds

What is the T2 return policy?

We want you to be completely satisfied with your T2 purchase.


If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 90 days of purchase, provided the product is in its original saleable condition.


In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or a T2 Gift Card will be awarded.

How do I return or exchange an item?

We want to make sure that you are 100% happy with your tea goodies. If you have purchased In-store and you’d like to make a return or exchange, please head to one of our T2 Stores or contact our customer care team here if there is not a Store near you.


If you have purchase using Click and Collect and you’d like to make a return or exchange, you can do so by contacting our customer care team here.


If you have purchased from T2 online and you’d like to make a return or exchange, please contact our customer care team here. Please ensure that you have your order number.


Please note: If you wish to receive a refund for items purchased online T2 do not cover the cost to return these items to us. Items purchased online may be exchanged for another item or a T2 Gift Card in stores. Please see below for refunds.

How long will my refund take?

Please contact our customer care team here if you need to complete a refund for online purchases. Once your items have been received, you will receive a confirmation email once your refund has been arranged. Once processed, you will receive your refund within 10 business days.

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