Frequently asked questions

Our top frequently asked questions

  • Tracking details for your online order will be included in your “order dispatched” email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after two business days, please let our customer care team know here.

  • We want to make sure that you are 100% happy with your tea goodies. If you have purchased In-store and you’d like to make a return or exchange, please head to one of our T2 Stores or contact our customer care team here if there is not a Store near you.


    If you have purchase using Click and Collect and you’d like to make a return or exchange, you can do so by contacting our customer care team here.


    If you have purchased from T2 online and you’d like to make a return or exchange, please contact our customer care team here. Please ensure that you have your order number.


    Please note: If you wish to receive a refund for items purchased online T2 do not cover the cost to return these items to us. Items purchased online may be exchanged for another item or a T2 Gift Card in stores.

  • You can use your T2 Gift Card to pay for your online order. In the payment section of the checkout process, just click on ‘Would you like to pay with a T2 Gift Card?’ to select it as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to redeem. Please note that at this time you are unable to split payments for your order across multiple gift cards.

  • We first recommend that you clear your browser history and cache. We would also recommend switching from mobile to desktop. Our website works best on Google Chrome, so we recommend switching to this web browser if you can. If something’s still not right, please get in touch with our customer care team here.

  • Oh no – we’re sorry to hear this! Please get in touch with our customer care team here, and they’ll get this fixed up for you.

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