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Coronavirus COVID-19 customer update

Thank you for your continued support

At T2, our priority is the safety of our customers, our team members, and our communities. We take our responsibility to ensure we can provide a safe environment for everyone very seriously, which is why we have implemented some safety measures when you shop with us.


Shop Online or Click & Collect:

For some, staying home is especially necessary right now, and avoiding the shops altogether may be your preference. We hear you, so our online shop is here for you.

For your convenience all our stores now offer Click & Collect, simply shop online, and collect your order from any T2 store in New Zealand. If you feel unwell, please stay at home and give us a call so we can put your order aside.

Due to Cyber weekend we are experiencing higher than normal order volumes which may temporarily impact dispatch times. We are doing our best to dispatch orders as quickly as possible, but some orders may take longer than the 1-3 business days to dispatch.

For up-to-date information regarding domestic shipping, please visit New Zealand Post’s service impacts page.

To locate your package:

Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.

Shop (safely) in-store:

If you feel unwell, please stay at home and if you have a fever, cough and difficulty breathing, seek medical attention.

All our stores across New Zealand are open.

To ensure you have a safe and stress-free experience, we've implemented the below measures. We ask that you follow all guidelines and requests from our team members – this will help us keep everyone safe.

Customer limits apply
To the number of people allowed in-store at one time. Please follow directions from our team members. Try and have your tea-list ready to keep your dwell time in-store at a minimum.

Use the hand sanitiser provided
When you enter and leave the store. Try not to touch products unnecessarily.

Follow the arrows
Around the store for a smooth experience and to avoid close encounters.

Keep your distance
Our floor markers will guide you.

There will be no tastings in-store or T2 Go takeaway options – it’s just for a little while, tea lovers, and we look forward to sipping up a storm with you when it’s safe to do so.

Please respect and be patient with our team members. We thank you for your understanding and working with us to keep everyone safe.

From the bottom of our teacups, thank you for your support, patience and for doing your bit to stop the spread.

T2 xx