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Frequently Asked Questions


What delivery service does T2 use?

All New Zealand orders dispatched from our New Zealand warehouse are shipped with Courier Post.

How long does it take for orders to be dispatched?

Please refer to our COVID-19 update page for latest information on impacts to dispatch and delivery times.

Standard delivery:

Dispatch of your online order from our North Island warehouse will be between 1 - 3 business days from the time your order is confirmed.

Please note: That this does not include weekends or public holiday and selected delivery times will apply after dispatch. Peak periods and promotional events may impact these timeframes.

Once your order is dispatched from our warehouse you will receive a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.

How long will my order take to be delivered?

Please refer to our COVID-19 update page for latest information.

We ship all orders with Courier Post, who has provided the following estimates for delivery:

Domestic shipping timeframe (deliveries within New Zealand only):

Standard: 3 - 7 business days

Please note that all shipping timeframes are from the time of dispatch. Dispatch can take up to 1-3 business days from the time of your order being placed. Please note that this does not include weekends or public holidays. Peak periods and promotional events may impact these timeframes

I haven’t received my order yet

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here.

What are T2’s shipping costs?

Enjoy free delivery for all online purchases over $50 within New Zealand whilst our stores remain closed due to COVID-19.

Online purchases of $50 or less can be delivered for $12 within New Zealand.

Does T2 ship to PO Boxes?

Unfortunately, we’re unable to deliver to PO Box addresses.

Will I have to pay duties or taxes on my order?

If you are an Australian customer, GST will be included in your total purchase price.

No GST is charged on international orders (orders with a delivery address outside Australia). T2 is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.

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