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Frequently Asked Questions

Payment & promotions

What payment types does T2 accept online?

We accept Visa, Mastercard, American Express, PayPal, Alipay, Union Pay, Zip and Afterpay.

How do I use a promo code?

Head to your shopping bag, and under your order total, enter your promo code in the box that says ‘Enter promo code’ and click ‘Apply’.


Please note promo codes must be applied to receive the qualifying item or offer.

Can I use my T2 Gift Card online?

You can use your T2 Gift Card to pay or part pay for your online order. In the payment section of the checkout process, just click on ‘Would you like to pay with a T2 Gift Card?’ to select it as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to redeem.

Afterpay

What is Afterpay?

Afterpay offers simple and affordable instalment plans for online shoppers. The payment platform allows you to purchase in four equal instalments, due every fortnight. There is no additional cost to use Afterpay. Learn more about Afterpay here.

https://www.afterpay.com/en-AU/terms-of-service
Sip now. Pay later. In four simple instalments available instantly at checkout.

Add items to your shopping bag
and select Afterpay as your
payment method at checkout

Enter your details with Afterpay
for instant approval online

Pay for your order in 4 equal
fortnightly payments

All you need to start
1) An Australian debit or credit card; 2) To be over 18 years of age; 3) To live in Australia

Available online in Australia for orders under AU$1,000.
To see Afterpay’s complete terms, visit https://www.afterpay.com/en-AU/terms-of-service
1) An Australian debit or credit card;
2) To be over 18 years of age;
3) To live in Australia

Available online in Australia for orders under AU$1,000.
To see Afterpay’s complete terms, visit https://www.afterpay.com/en-AU/terms-of-service
Is Afterpay available on all orders?

Afterpay is available only for orders under $1,000. Afterpay can be used online and in selected stores across Australia, and online only in New Zealand.

What do I need?

1. A debit or credit card

2. To be over 18 years of age

3. An Australian or New Zealand residential address

4. An Australian or New Zealand billing & delivery address

How does it work?

1. At checkout, just select Afterpay as your payment option and you will be redirected to the Afterpay website to process payment.

2. Register or log in into Afterpay and follow the prompts.

3. You will then be redirected back to our website to receive your order confirmation.

4. Please note that Afterpay's maximum transaction limit is $1000; however, each order is subject to Afterpay's credit assessment.

Are all products eligible for Afterpay?

Afterpay is not available on purchases of gift cards. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions. here.

How do I use Afterpay in store?

1. Download the Afterpay App on your smartphone.

2. Log in or create an account using your existing debit or credit card.

3. Tap the barcode tab to receive a barcode and see the maximum amount you can spend.

4. Present barcode at the register, and we'll scan it to update the final purchase total.

Can I return my items purchased online to a retail store if I paid with Afterpay?

At this stage, we are currently unable to offer a refund in store for items purchased online using Afterpay. If you would like to return your items and receive a refund for your online order, please reach out to our customer care team here. We may be able to exchange items in store, subject to our returns and exchange policy here.

Can I return my items purchased in store if I paid with Afterpay?

Items purchased in store using Afterpay may be returned to any T2 store for an exchange or refund in store, subject to our refund and exchange policy having been met. Refunds will be processed back to your Afterpay account.

What if I miss a payment?

You will be charged a late fee of $10 and will be charged a further $7 late payment fee if the payment has still not been paid within 7 days. For full terms and conditions – please check out Afterpay’s website here. All late fees are charged by Afterpay and not by T2 Tea.

ZIP

What is Zip Pay?

Own It Now, Pay Later. From $10 A Week.

Zip is a reusable account that lets you shop now and pay later. No upfront payments and interest free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. You can find the terms and conditions here.

What do I need?

1. Be an Australian citizen or permanent resident

2. Be at least 18 years of age

3. Have a valid Facebook or PayPal account, in your own name

4. Have a valid debit or credit card, in your own name

5. Have not declared bankruptcy or insolvency

How does it work?

1. Add items to your shopping bag and checkout

2. Select Zip as your payment method – you will be redirected to the Zip website

3. Register or login to your Zip account and confirm payment

Are all products eligible for Zip?

Zip is not available on purchases of gift cards. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions..

How do I use Zip in store ?

Afterpay is not available on purchases of gift cards. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions. here.

Can I return my items purchased online to a retail store if I paid with Zip?

At this stage, we are currently unable to offer a refund in store for items purchased online using Zip. If you would like to return your items and receive a refund for your online order, please reach out to our customer care team here. We may be able to exchange items in store, subject to our returns and exchange policy here.

Can I return my items purchased in store if I paid with Zip?

Items purchased in store using Zip may be returned for an exchange or refund in store, subject to our refund and exchange policy having been met. Refunds will be processed back to your Zip account.

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