Frequently Asked Questions

We accept Visa, Mastercard, American Express, PayPal, Alipay, Union Pay, Zip and Afterpay.

The safety of our team and customers is paramount to T2 and our priority is to make our stores as safe as possible for all. That’s why we’ve made the decision to no longer accept cash payments in all our T2 stores Globally. All other accepted payment methods are available. If you happen to run out of your favourite tea and prefer not to visit us in-store, we are always happy to welcome you online. We apologise for any inconvenience and thank you for your understanding. Stay safe sippers!

Head to your shopping bag, and under your order total, enter your promo code in the box that says ‘Enter promo code’ and click ‘Apply’.

Please note promo codes must be applied to receive the qualifying item or offer.

You can use your T2 Gift Card to pay or part pay for your online order. In the payment section of the checkout process, just click on ‘Would you like to pay with a T2 Gift Card?’ to select it as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to redeem.

Afterpay offers simple and affordable instalment plans for online shoppers. The payment platform allows you to purchase in four equal instalments, due every fortnight. There is no additional cost to use Afterpay. Learn more about Afterpay here.

Afterpay is available only for orders under $1,000. Afterpay can be used online and in selected stores across Australia, and online only in New Zealand.

1. A debit or credit card

2. To be over 18 years of age

3. An Australian or New Zealand residential address

4. An Australian or New Zealand billing & delivery address

1. At checkout, just select Afterpay as your payment option and you will be redirected to the Afterpay website to process payment.

2. Register or log in into Afterpay and follow the prompts.

3. You will then be redirected back to our website to receive your order confirmation.

4. Please note that Afterpay's maximum transaction limit is $1000; however, each order is subject to Afterpay's credit assessment.

Afterpay is not available on purchases of gift cards. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions. here.

1. Download the Afterpay App on your smartphone.

2. Log in or create an account using your existing debit or credit card.

3. Tap the barcode tab to receive a barcode and see the maximum amount you can spend.

4. Present barcode at the register, and we'll scan it to update the final purchase total.

At this stage, we are currently unable to offer a refund in store for items purchased online using Afterpay. If you would like to return your items and receive a refund for your online order, please reach out to our customer care team here. We may be able to exchange items in store, subject to our returns and exchange policy here.

Items purchased in store using Afterpay may be returned to any T2 store for an exchange or refund in store, subject to our refund and exchange policy having been met. Refunds will be processed back to your Afterpay account.

You will be charged a late fee of $10 and will be charged a further $7 late payment fee if the payment has still not been paid within 7 days. For full terms and conditions – please check out Afterpay’s website here. All late fees are charged by Afterpay and not by T2 Tea.

Own It Now, Pay Later. From $10 A Week.

Zip is a reusable account that lets you shop now and pay later. No upfront payments and interest free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. You can find the terms and conditions here.

1. Be an Australian citizen or permanent resident

2. Be at least 18 years of age

3. Have a valid Facebook or PayPal account, in your own name

4. Have a valid debit or credit card, in your own name

5. Have not declared bankruptcy or insolvency

1. Add items to your shopping bag and checkout

2. Select Zip as your payment method – you will be redirected to the Zip website

3. Register or login to your Zip account and confirm payment

Zip is not available on purchases of gift cards. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions..

Afterpay is not available on purchases of gift cards. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions. here.

At this stage, we are currently unable to offer a refund in store for items purchased online using Zip. If you would like to return your items and receive a refund for your online order, please reach out to our customer care team here. We may be able to exchange items in store, subject to our returns and exchange policy here.

Items purchased in store using Zip may be returned for an exchange or refund in store, subject to our refund and exchange policy having been met. Refunds will be processed back to your Zip account.