Frequently Asked Questions
Payment & promotions
We accept Visa, Mastercard, American Express, PayPal, Alipay, Union Pay and Afterpay.
Head to your shopping bag, and under your order total, enter your promo code in the box that says ‘Enter promo code’ and click ‘Apply’.
Please note promo codes must be applied to receive the qualifying item or offer.
You can use your T2 Gift Card to pay or part pay for your online order. In the payment section of the checkout process, just click on ‘Would you like to pay with a T2 Gift Card?’ to select it as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to redeem.
Afterpay offers simple and affordable instalment plans for online shoppers. The payment platform allows you to purchase in four equal instalments, due every fortnight. There is no additional cost to use Afterpay. All your payments are equal, and you will receive your order straight away. Learn more about Afterpay here.
Afterpay is only available online in Australia and New Zealand for orders under $1,000.
1. A debit or credit card
2. To be over 18 years of age
3. To live in Australia or New Zealand
1. Afterpay is only available online in Australia and New Zealand. At the checkout, just select Afterpay as your payment option and you will be redirected to the Afterpay website to process your order.
2. Register or log in into Afterpay to confirm your order.
3. You will then be redirected to our website to receive your order confirmation.
4. Please note that Afterpay's maximum transaction limit is $1000; however, each order is subject to Afterpay's credit assessment.
Absolutely! Read more about our delivery timeframes here.
At this stage, we’re currently unable to offer a refund in-store for items purchased using Afterpay. If you would like to receive a refund for your order, please reach out to our customer care team here. Please note, if you wish to receive a refund for items purchased online through Afterpay we do not cover the cost to return these items to us. Once your return has been received, we will contact Afterpay, who will finalise your refund. For more info see Afterpay’s Terms of Service here.
You will be charged a late fee of $10. For full terms and conditions – please check out Afterpay’s website here.
Can’t find what you’re looking for?
Our customer care team is here to get you sorted in a sip!Contact us