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Frequently Asked Questions

Payment & promotions

What payment types does T2 accept online?

We accept Visa, Mastercard, American Express, PayPal, Alipay, Union Pay and Afterpay.

How do I use a promo code?

Head to your shopping bag, and under your order total, enter your promo code in the box that says ‘Enter promo code’ and click ‘Apply’.


Please note promo codes must be applied to receive the qualifying item or offer.

Can I use my T2 Gift Card online?

You can use your T2 Gift Card to pay or part pay for your online order. In the payment section of the checkout process, just click on ‘Would you like to pay with a T2 Gift Card?’ to select it as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to redeem.

Afterpay

What is Afterpay?

Afterpay offers simple and affordable instalment plans for online shoppers. The payment platform allows you to purchase in four equal instalments, due every fortnight. There is no additional cost to use Afterpay. All your payments are equal, and you will receive your order straight away. Learn more about Afterpay here.

Is Afterpay available on all orders?

Afterpay is only available online in Australia and New Zealand for orders under $1,000.

What do I need?

1. A debit or credit card

2. To be over 18 years of age

3. To live in Australia or New Zealand

How does it work?

1. Afterpay is only available online in Australia and New Zealand. At the checkout, just select Afterpay as your payment option and you will be redirected to the Afterpay website to process your order.

2. Register or log in into Afterpay to confirm your order.

3. You will then be redirected to our website to receive your order confirmation.

4. Please note that Afterpay's maximum transaction limit is $1000; however, each order is subject to Afterpay's credit assessment.

Will my order be shipped straight away?

Absolutely! Read more about our delivery timeframes here.

Can I return my items for a refund in-store if I paid with Afterpay?

At this stage, we’re currently unable to offer a refund in-store for items purchased using Afterpay. If you would like to receive a refund for your order, please reach out to our customer care team here. Please note, if you wish to receive a refund for items purchased online through Afterpay we do not cover the cost to return these items to us. Once your return has been received, we will contact Afterpay, who will finalise your refund. For more info see Afterpay’s Terms of Service here.

What if I miss a payment?

You will be charged a late fee of $10. For full terms and conditions – please check out Afterpay’s website here.

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