Coronavirus COVID-19 customer update

Hot tea being poured

Postal networks are busier than usual

We are working hard to ensure you receive your T2 order as quickly as possible. However, some things are out of our control — like, there being NZ Post experiencing up to 5 working day delays in Auckland, NZ. So please, allow for delays between last click and first sip during this time.

What can you do? You can also track your parcels on by using the tracking tool., localised service updates and stay notified if things change. You can also track your parcels on by using the tracking tool.

To place an order for collection, please follow the steps below at the checkout:

  1. Select Click & Collect service.
  2. Log in or join Tea Society.
  3. Select preferred store.
  4. Collect order at selected store once notified.

Unprecedented times call for precented levels of patience — we thank you for yours during this time.

Thank you for your continued support

At T2, our priority is the safety of our customers, our team members, and our communities. We take our responsibility to ensure we can provide a safe environment for everyone very seriously, which is why we have implemented some safety measures when you shop with us.

Shop Online or Click & Collect:

For some, staying home is especially necessary right now, and avoiding the shops altogether may be your preference. We hear you, which is why our online shop is here for you.

For your convenience our stores offer Click & Collect, simply shop online, and collect your order. To find out where you can shop click here. If you feel unwell, please stay at home and give us a call so we can put your order aside.

To locate your package:

Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.

Shop (safely) in-store:

If you feel unwell, please stay at home and if you have a fever, cough or have difficulty breathing, seek medical attention.

Our stores across NZ are now open. Customer limits do apply. For a convenient option, all T2 stores offer a 3 hour Click and Collect service so you can browse and shop online before popping into a store to collect your order.

Store Trading hours can be found here.

To ensure you have a safe and stress-free experience, we’ve implemented the below measures. We ask that you follow all guidelines and requests from our team members – this will help us keep everyone safe.

Customer limits apply

To the number of people allowed in-store at one time. Please follow directions from our team members. Try and have your tea-list ready to keep your dwell time in-store at a minimum.

Use the hand sanitiser provided

When you enter and leave the store. Try not to touch products unnecessarily.


You may be required to wear a mask in store. We suggest checking with your local state guidelines for their up to date requirements on masks and face coverings when shopping.

Follow the arrows

Around the store for a smooth experience and to reduce close encounters.

Keep your distance

Our floor markers will guide you.

There will be no tastings in-store or T2Go takeaway options available. In the meantime, our expert team in store are more than happy to discuss flavour profiles of our teas and help provide recommendations for your perfect brew at any time.

Please respect and be patient with our team members. We thank you for your understanding and working with us to keep everyone safe.

From the bottom of our teacups, thank you for your support, patience and for doing your bit to stop the spread.

T2 xx