Coronavirus COVID-19 customer update
Thank you for your continued support
We are currently experiencing very high demand across our Customer Support Team which may result in us taking a little longer than usual to get back to you. We’re doing all we can to assist each and every one of our valued customers during this time, so we thank you for your patience and support.
At T2, our priority is the safety of our customers, our team members and our communities. We take our responsibility to ensure we can provide a safe environment for everyone very seriously.
Shop (safely) in-store
We’ve made the decision to re-open our Singapore stores as of the 26th of June 2020. To ensure you have a safe and stress-free experience, we’ve implemented the below measures. We ask that you follow all guidelines and requests from our team members – this will help us keep everyone safe.
Customer limits apply
To the number of people allowed in-store at one time. Please follow directions from our team members.
Use the hand sanitiser provided
When you enter and leave the store. Try not to touch products unnecessarily.
Our team members will be wearing safety masks for your protection and their own. Masks will be compulsory for anyone shopping in our store.
We’re doing thermal testing
All team members and customers will have their temperature tested before being able to enter. If you refuse testing OR if your temperature reads 37.5 degrees Celsius or higher you won’t be permitted to enter our store.
Follow the arrows
Around the store for a smooth experience and to avoid close encounters.
Keep your distance
Our floor markers will guide you.
Please respect and be patient with our team members.
We thank you for your understanding and working with us to keep everyone safe.
For some, staying home is especially necessary right now, and avoiding the shops altogether may be your preference. We hear you, so our online shop is here for you.
While we’re striving to fulfil and dispatch orders as quickly as possible, our delivery partners are experiencing delays due to the high volume of parcels in the network. This is resulting in orders taking longer than expected to reach you once they leave our warehouse.
For further information please visit the Airpak COVID-19 updates page Airpak COVID-19 updates page.
To locate your package:
Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.
From the bottom of our teacups, thank you for your support, patience and for doing your bit to stop the spread.