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Frequently Asked Questions

Delivery

What delivery service does T2 use?

All orders dispatched from our Singapore warehouse (for delivery in Singapore) are shipped with Airpak Express.

How long does it take for orders to be dispatched?

Please refer to our COVID-19 update page for latest information on impacts to dispatch and delivery times.


Dispatch of your online order from our warehouse facility will be between 1- 3 business days from the time your order is confirmed.


Please note: That this does not include weekends or public holiday and selected delivery times will apply after dispatch. Peak periods and promotional events may impact these timeframes.


Once your order is dispatched from our warehouse you will receive a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.

How long will my order take to be delivered?

We ship all orders with Airpak Express, who have provided the following estimates for delivery:


Domestic shipping timeframes (deliveries within Singapore):

1 – 3 business days


Please note that all shipping timeframes are from the time of dispatch. Dispatch of your online order from our warehouse facility will be between 1 - 3 business days from the time your order is confirmed. Please note that this does not include weekends or public holidays. Peak periods and promotional events may impact these timeframes.

I haven’t received my order yet

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here.

What are T2’s shipping costs?

Enjoy FREE delivery for all online purchases over $40 within Singapore.

Online purchases of $40 or less can be delivered for $10 within Singapore.


International orders:

You can view the full list of countries we deliver to by clicking on ‘Deliver to’ in the top left corner of the T2 homepage.

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