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Frequently Asked Questions

Online order

How can I track my order?

Details on how to track your online order will be included in your order dispatched email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation and haven’t received your order dispatched email after two business days, please let our customer care team here.

I’ve placed my order, but my shipping details are incorrect. How can I change my details?

Oh no! Please get in touch with our customer care team here.

I’ve received a broken or damaged item/wrong item/something’s missing from my order.

Oh no – we’re sorry to hear this! Please get in touch with our customer care team here.

Has my order gone through successfully?

All successful orders will display an on-screen confirmation message and will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that, too! Tea Society members can log in to check their order under ‘My Account’. If you’re unsure, please get in touch with our customer care team here.

I can’t find my delivery country

Oh no! To find your correct delivery country, please click on ‘Deliver to’, which you can find at the top left-hand corner of our website. Once selected, click on your country from the drop-down menu. If something’s still amiss, get in touch with our customer care team here.

Do I have to create an account to shop with T2?

Not at all! If you’d prefer to shop without creating an account, you can check out as a guest.

Can I change/add to my order once it’s been placed?

Unfortunately, we’re unable to add items once your order has been placed. If you wish to remove an item in your order, please contact the customer care team here, and they will do as much as they can before it’s dispatched.

I need to cancel my order

Please contact our customer care team here if you’d like to cancel your order. Please note that we’re unable to guarantee we will be able to cancel your order once it has been placed.

Can I put items on hold or layby?

We currently don’t offer layby or holds in-store. If you are on the hunt for a particular item, please find your local store here and our team may be able to help!

Can I order a gift card online?

Absolutely! Give the gift of tea! You have a choice of a physical gift card or digital gift card. Shop our gift cards here.

The product I’m looking for is out of stock

If you’d like to be notified when a product comes back into stock just fill out your details on the product description page and you’ll receive an email the moment it returns! If you need more help, please get in touch with our customer care team here.

Can I get some samples sent out before I buy my items?

At this stage, we’re unable to send out samples, however, we do sell some great loose leaf tea samplers which you can check out here.

My order is a gift. Will it include an invoice or price tags?

Nope! Lots of people love gifting tea, so we make sure there is no pricing or invoice within the parcel.

Gift wrap

Can I gift-wrap my order?

After tea, it’s what we do best! Once you have added items to your shopping bag, click the ‘Make it a gift?’ link. Gift-wrap is free if you have a Tea Society account or $5 for non-members, and you can enter a personalised message! Please note that at this stage we’re unable to gift-wrap items separately.

Can you gift-wrap items separately?

Unfortunately, we are only able to gift-wrap a whole order and we’re currently are unable to gift-wrap/pack items in an order individually.

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