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Delivery & Returns.

Delivery Information.

We ship domestic orders with Airpak Express. International orders are shipped with DHL

Shipping Timeframes:

Standard Domestic Orders – 1-3 working days from dispatch
Standard International Orders – 5-10 working days from dispatch

Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.

Shipping Costs.

Ship From Order Value Service Charge
Singapore $60 and below Domestic $10
Singapore over $60 Domestic Free
Singapore $150 and below International $30
Singapore over $150 International Free

T2 Returns and Exchanges Policy.

We want you to be completely satisfied with your T2 purchase.

If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original sealable condition.

In the event that your product is faulty, does not match its description or perform its function then a full refund (including postage costs) will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items.

How do I return and/or exchange something?

Online purchases can be returned in any T2 store globally, or via post. If returning via post, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price.

When the item has been returned to us, we will arrange for the total price to be refunded into your account.

Returns Address.

  • Agility International Logistics PTE. LTD
  • Attention: T2 Returns
  • 6 Changi North Way, Singapore 498802

Please note exchanges cannot be performed via post. If you would like to exchange something but are unable to do so in-store, please follow the steps above to return the item, then place a separate order for the desired item.