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Coronavirus COVID-19 customer update

Store reopening

Thank you for your continued support

At T2, our priority is the safety of our customers, our team members and our communities. We take our responsibility to provide a safe environment for everyone very seriously.

That’s why we have made the decision to put down our tea cups temporarily across all of our UK stores until further notice.

Rest assured our online store remains open 24/7 to keep you sipping!

Placing an online order:

After placing an online order with T2 you can expect to receive a confirmation email within an hour. If you do not receive your confirmation email please check your junk or spam folders before contacting our Customer Care team.

For further information regarding our dispatch and delivery timeframes, please read our FAQ pages.

To locate your package:

Once your order has been carefully picked and packed, you will receive a dispatch email notifying you that your order is on its way to you. This email will contain a clickable tracking number toward the bottom of the email. The link allows you to monitor the progress of your order from our warehouse to your nominated delivery address.

For up-to-date information on any interruption to delivery services, please visit the DHL Live Service Updates page, and the DPD COVID-19 Bulletins page.

From the bottom of our teacups, thank you for your support, patience and for doing your bit to stop the spread.

T2 xx