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Coronavirus COVID-19 customer update

Thank you for your continued support

We are currently experiencing very high demand across our Customer Support Centre which may result in us taking a little longer than we’d like to get back to you. Thank you for your patience and support as we are doing all we can during these exceptional circumstances to assist each and every one of our valued customers.


At T2, our priority is the safety of our customers, our team members and our communities. We take our responsibility to ensure we can provide a safe environment for everyone very seriously.

That’s why we have made the decision to put down our tea cups temporarily across all of our US stores until further notice.

Rest assured we’re still open for business online to keep you sipping!

While we’re striving to fulfil and dispatch orders as quickly as possible, our delivery partners are experiencing delays due to the high volume of parcels in the network. This is resulting in your orders taking longer than expected to reach you once they leave our warehouse.

For further information please visit the UPS Important Updates page.

To locate your package:

Once you have received a dispatch confirmation email click on the tracking number toward the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.

Thank you for your patience and understanding during this time.

T2 xx