Coronavirus COVID-19 customer update
Thank you for your continued support
At T2, our priority is the safety of our customers, our team members, and our communities. We take our responsibility to ensure we can provide a safe environment for everyone very seriously, which is why we have implemented some safety measures when you shop with us.
Shop Online or Click & Collect:
For some, staying home is especially necessary right now, and avoiding the shops altogether may be your preference. We hear you, so our online shop is here for you.
For your convenience all our stores now offer Click & Collect, simply shop online, and collect your order from any T2 store in the US. If you feel unwell, please stay at home and give us a call so we can put your order aside.
Due to Cyber weekend we are experiencing higher than normal order volumes which may temporarily impact dispatch times. We are doing our best to dispatch orders as quickly as possible, but some orders may take longer than the 1-3 business days to dispatch.
Our delivery partners are experiencing delays due to high volumes of parcels in the network. This is resulting in orders taking longer than expected to reach you once they leave our warehouse. For up-to-date information regarding domestic and international shipping, please visit the UPS updates page.
To locate your package:
Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website. From here you can get recent updates on the location and progress of your order.
Shop (safely) in-store:
All our US stores are open.
To ensure you have a safe and stress-free experience, we've implemented the below measures. We ask that you follow all guidelines and requests from our team members – this will help us keep everyone safe.
Customer limits apply:
To the number of people allowed in-store at one time. Please follow directions from our team members. Try and have your tea-list ready to keep your dwell time in-store at a minimum.
Use the hand sanitiser provided:
When you enter and leave the store. Try not to touch products unnecessarily.
Our team members will be wearing safety masks for your protection and their own. Masks are available if you’d like to wear one while in-store.
Masks are compulsory for anyone shopping in our store. Our team members will be wearing safety masks for your protection and their own.
We're doing thermal testing:
All team members and customers will have their temperature tested before being able to enter. If you refuse testing OR if your temperature reads 99.5 or higher you won’t be permitted to enter our store.
Follow the arrows:
Around the store for a smooth experience and to avoid close encounters.
Keep your distance:
Our floor markers will guide you.
Please respect and be patient with our team members. We thank you for your understanding and working with us to keep everyone safe.
From the bottom of our teacups, thank you for your support, patience and for doing your bit to stop the spread.