arrow-leftarrow-right closeiconiconsearchstar icon
Deliver to Country United States United States ›
  • International
  • Europe
  • North America
  • Asia

International

Australia

New Zealand

United Arab Emirates

Europe

United Kingdom

Iceland

India

Switzerland

North America

United States

Canada

Asia

Singapore

China

Fiji

Hong Kong

Indonesia

Japan

Malaysia

Papua New Guinea

Philippines

Republic of Korea (South Korea)

Thailand

Vietnam

Please note that updating
your shipping destination
will clear your shopping bag.

  • Tea Tea
    • Shop all Tea
    • New Teas
    • Top Selling Teas
    • Wellness
    • Sugar Tisane
    • Shop by Tea
      • Black Tea
      • Green Tea
      • Matcha
      • Chai
      • Herbal & Floral Tisane
      • Fruit Tisane
      • Oolong
      • White Tea
      • Rooibos & Honeybush
    • Tea Edits
      • Limited Edition Tea
      • Sweet Tea & Chocolate Tea
      • Perfect On Ice
      • Shop By Ingredient & Flavor
      • Organic Tea
      • Tea Bags
      • Winter Warmers
  • Teawares Teawares
    • Shop all Teawares
    • New Teawares
    • Top Teawares
    • Tea Set Collections
    • Brewing
      • Tea For One
      • Teapots
      • Mugs with Infusers
      • Tea Flasks and Tea Bottles
      • Iced Tea Jugs
      • Teamakers
    • Drinking
      • Cup & Saucer Sets
      • Tea Mugs
      • Tea Cups
      • Travel Cups
      • Teaglasses & Tumblers
    • Accessories
      • Tea Infusers and Tea Strainers
      • Milk Jugs & Sugar Bowls
      • Scoops and Spoons
      • Matcha Accessories
      • Tea Tins
      • Tea Accessories
  • Gifts Gifts
    • All Gift Packs
    • New Gift Packs
    • Top Selling Gift Packs
    • Digital Gift Card
    • Customised Gifts
    • Shop by Product
      • Tea Packs
      • Tea and Teaware Packs
      • Icon Tins
    • Gift Ideas
      • Gifts for Her
      • Gifts for Him
      • Gift For Teachers
    • Shop by Price
      • Gifts $25 and Under
      • Gifts $50 and Under
      • Gifts $65 and Under
      • Gifts Over $65
  • Sale Sale
    • Shop all Sale
    • Current Promotions
      • Buy 2 T2 Sips for $15
      • Buy 2 Moroccan Classics for $50
      • Buy 2 T25s for $50
  • Explore Explore
    • Tea Society
    • Recipes
    • Articles
    • How To Brew
    • Gift Wrap
    • Our Purpose
      • T2 Purpose
      • T2 Planet
      • T2 People
      • T2 Product
    • Wholesale
      • Account Login
      • Corporate Gifting
      • Enquiries
      • FAQs
Dispatch times are currently delayed due to increased volumes and COVID-19 related impacts | Read more here
Free delivery for US orders over $35
close
T2tea.com NA homepage
Deliver to Country United States United States ›
  • International
  • Europe
  • North America
  • Asia

International

Australia

New Zealand

United Arab Emirates

Europe

United Kingdom

Iceland

India

Switzerland

North America

United States

Canada

Asia

Singapore

China

Fiji

Hong Kong

Indonesia

Japan

Malaysia

Papua New Guinea

Philippines

Republic of Korea (South Korea)

Thailand

Vietnam

Please note that updating
your shipping destination
will clear your shopping bag.

  • Stores
    • Login

      Log in to your Tea Society account

      In order to manage your subscription details in future, please checkout with your Tea Society account.
      view password view password
      Forgotten password?
      Not yet a member? Sign up now and checkout in a flash Join Tea Society

      Forgot your password?

      It happens to the best of us!

      Pop in your email address and we’ll send you a link to reset your password.

      We’re almost there!

      We’ve sent you an email with a link to reset your password.

      This might take a couple of minutes, so hold tight! Don’t forget to check your junk folder too.

      Ok, I got it

      Join the T2 Society

      Sign up for a Tea Society account so that you can manage your subscription details

      Discover what else you’ll get

      Must have a minimum 8 characters including 1 uppercase and 1 numeric.
      (Optional)
      Enter to receive a Birthday Reward
      Please enter a valid date of birth
      Already a member? Log in to Tea Society
  • My Favourites
  • Tea
    • Shop all Tea
    • New Teas
    • Top Selling Teas
    • Wellness
    • Sugar Tisane
    • Shop by Tea
    • Black Tea
    • Green Tea
    • Matcha
    • Chai
    • Herbal & Floral Tisane
    • Fruit Tisane
    • Oolong
    • White Tea
    • Rooibos & Honeybush
    • Tea Edits
    • Limited Edition Tea
    • Sweet Tea & Chocolate Tea
    • Perfect On Ice
    • Shop By Ingredient & Flavor
    • Organic Tea
    • Tea Bags
    • Winter Warmers
  • Teawares
    • Shop all Teawares
    • New Teawares
    • Top Teawares
    • Tea Set Collections
    • Brewing
    • Tea For One
    • Teapots
    • Mugs with Infusers
    • Tea Flasks and Tea Bottles
    • Iced Tea Jugs
    • Teamakers
    • Drinking
    • Cup & Saucer Sets
    • Tea Mugs
    • Tea Cups
    • Travel Cups
    • Teaglasses & Tumblers
    • Accessories
    • Tea Infusers and Tea Strainers
    • Milk Jugs & Sugar Bowls
    • Scoops and Spoons
    • Matcha Accessories
    • Tea Tins
    • Tea Accessories
  • Gifts
    • All Gift Packs
    • New Gift Packs
    • Top Selling Gift Packs
    • Digital Gift Card
    • Customised Gifts
    • Shop by Product
    • Tea Packs
    • Tea and Teaware Packs
    • Icon Tins
    • Gift Ideas
    • Gifts for Her
    • Gifts for Him
    • Gift For Teachers
    • Shop by Price
    • Gifts $25 and Under
    • Gifts $50 and Under
    • Gifts $65 and Under
    • Gifts Over $65
  • Sale
    • Shop all Sale
    • Current Promotions
    • Buy 2 T2 Sips for $15
    • Buy 2 Moroccan Classics for $50
    • Buy 2 T25s for $50
  • Explore
    • Tea Society
    • Recipes
    • Articles
    • How To Brew
    • Gift Wrap
    • Our Purpose
    • T2 Purpose
    • T2 Planet
    • T2 People
    • T2 Product
    • Wholesale
    • Account Login
    • Corporate Gifting
    • Enquiries
    • FAQs
 
Cart 0
View shopping bag.
  1. Home
  2. Customer care
  3. Customer care

Your browser's Javascript functionality is turned off. Please turn it on so that you can experience the full capabilities of this site.

Frequently Asked Questions

FAQ

Online order
Amend my order Track my order Cancel my order View all
Click & Collect
How does Click & Collect work? How long do you hold Click & Collect orders? Can someone collect my order for me? View all
Delivery
Delivery time frames Shipping costs Customs & duty fees View all
Returns & refunds
Returns & refund policy Return/exchange an item How long will my refund take? View all
My account
I can’t log in Update my details What is the T2 Tea Society View all
Our products
Where does T2 source its tea? Help me brew my tea Care instructions View all
Payment & promotions
Payment options Use promotional codes Use gift cards View all
Wholesale
Become a wholesale customer Where do I log in? I can’t log in View all

Our top frequently asked questions

  • How can I track my order?
  • How do I return or exchange an item?
  • Can I use my T2 Gift Card online?
  • I’m having trouble placing my order
  • I can’t log in to my T2 Tea Society account

Can’t find what you’re looking for?

Our customer care team is here to get you sorted in a sip!

Contact us
Tea Society
Tea Society

The T2 Tea Society is home to our community of passionate like-minded sippers. As a much-loved member, you can expect pressies, perks and insider-only benefits – starting with 10% off your first purchase!

Sign up & take 10% off your first order

Your favourite tea is now B Corp certified.
We are now proudly part of a global community of over 3,000 companies doing business that puts people and place first.

Our B Corp accreditation
Your favourite tea is nowB Corp certified.
A cup for me.
A cup for you. T2
  • Facebook
  • Twitter
  • Instagram
  • LinkedIn
  • Youtube
  • Pinterest
  • Tea Society
  • Store Finder
  • Gift Cards
  • Careers
  • Site Map
Our Purpose
T2 Purpose
T2 Planet
T2 People
T2 Product
B Corp
Privacy Policy
Terms of Use
adchoice donotsellAdChoices-Do Not Sell
Customer Care
Contact Us
FAQs
Delivery
Returns & refunds
Payment methods
Coronavirus COVID-19 Updates
Wholesale
Partnerships
Corporate Gifting
Partner Login open in new window

Tea Too acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.

© 2020 Tea Too Pty Ltd.
https://www.t2tea.com/en/us/cart
e16ff3a300c16fe9e3e99b38d9
0.0
0.0
0.0
0.0
0.0
USD