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Frequently Asked Questions

Our products

Tea

I don’t know how to make the perfect cup of tea! Where can I go to learn?

You’ve come to the right place. Check out how to master the perfect cuppa here, and you’ll be a tea whiz in no time!

Which teas are available in teabags and what are they made from?

You can check out our teas in teabags here. Our teabags are made from food-grade corn starch. They are both biodegradable and compostable.

How should I store my tea?

To ensure your cuppa tastes good from the first sip to the last drop, we recommend storing your tea in airtight tins or glass jars away from direct sunlight. You can check out our storage range here.

Where does T2 source its tea?

As tea is a natural crop, and is dependent on origin and season, some teas like Darjeeling or Assam, are sourced from the same region every year. Others though are sourced from different regions to ensure the best quality. If you have a query about a specific tea or tisane and its origin, please get in touch with our customer care team here.

Does T2 tea contain any allergens?

Some of our teas contain allergens, so it is always best to check the ingredients list on the back of each box, foil or tin, or on the product description page for each tea on our website. If you want to know more, or have any questions, please get in touch with our customer care team here.

  • Creme Brulee – Contains nuts (hazelnut)
  • Terrific Toffee – Contains nuts (almond)
  • Jade Mountain – Contains nuts (hazelnut and almond)
  • Toasty Warm – Contains nuts (almond)
  • Apple Crumble – Contains nuts (hazelnut)
  • Toasty Nougat – Contains nuts (almond)
  • Honey Green Almond – Contains nuts (almond)
  • Creamy Choc Chai – Contains milk and soy
  • Oolong Chocolate Chai – Contains soy
  • Strawberries & Cream – contains dairy (lactose)

Please note that this list does not include limited edition teas.


In the unlikely event that you experience an allergic reaction to our tea, please contact our customer care team here.


Please note that people who suffer from hypertension should avoid excessive consumption of licorice root. Please see the list below for T2 teas that contain licorice root:

  • Detox
  • Licorice Legs
  • Shimmer Punch
  • Spi Chai
  • Tummy Tea

Please note that this list does not include limited edition teas.

What’s the nutritional content of your teas? How much sugar is in your tea?

We base the nutritional guidelines of our tea on the Food Standards Australian New Zealand (FSANZ). A third party measures the nutritional content of our teas per 100 ml/3.3 oz. From this, we then base our final nutritional value per 250 ml/8.4 oz (a standard cup of tea).


As a rule of thumb, almost all our teas generally contain less than 1 g/0.03 oz of nutritional content (protein, fat, carbohydrates and sugars) per 100 ml/3.3 fl oz, and hence don’t need a nutritional information panel (NIP). Therefore, if your tea doesn’t contain a NIP be assured that all the nutritional information for your tea is less that one gram per 100 ml/3.3 fl oz.


We do, however, have a small range of teas that contain NIPs. These are either teas that contain more than 1 g/0.03 oz of nutritional content per 100 ml/3.3 fl oz, or teas that include a compound ingredient (like mango pieces or hazelnut brittle). These NIPs will explicitly list the nutritional value of each tea.


If you have any other questions, please get in touch with our customer care here.

Are T2 teas suitable for vegans or vegetarians?

All our teas are suitable for vegetarians, and most of our teas are suitable for vegans! Please see the exceptions below:

  • Strawberries & Cream – Contains dairy
  • Creamy Choc Chai – Contains dairy
  • Terrific Toffee – Contains egg and honey
  • Toasty Warm – Contains egg
  • Toasty Nougat – Contains egg

Please note that this list does not include limited edition teas.


If you are concerned about the presence of animal products in any of our teas, please get in touch with our customer care team here.

Which teas are suitable to drink while pregnant or breastfeeding?

Unfortunately, we are unable to provide medical advice for those who are pregnant or breastfeeding. It’s best to chat with your health care professional who will be able to recommend a tea for you.

What is the ingredient ‘flavor/flavoring’ in your tea?

Where listed, the flavor in all our teas is food grade and is made of all-natural molecules that are found in nature, made in an artificial process. We use a higher concentration of these compounds than what is found in nature to give an intense flavor and to maintain seasonal consistencies amongst the teas. If a flavor contains or is made up of any allergen or of any other ingredient (like sugar for example) this will clearly be displayed in the ingredient listing.


We have some delicious teas though that don’t contain flavor in the ingredient! You can check some out here, or contact our customer care team here or head in-store to find a brew that would best suit you.

Does T2 tea contain caffeine?

As a general rule of thumb, all teas from the tea plant contain caffeine. Therefore black, green, oolong and white teas all contain various levels of caffeine. As tea is a natural crop, many factors, including harvest, rainfall and region, can change the level of caffeine. Therefore, it’s difficult to put an exact number on it!


If you are looking to avoid caffeine, we would recommend our fruit teas, herbal and floral tisanes, rooibos and honeybush teas.

Does T2 tea contain sulphites?

We formulate all our teas without the use of sulphites.

Are T2 teas halal or kosher?

At this stage, our teas currently aren’t halal or kosher certified.

Does T2 sell decaffeinated tea?

At this stage, we currently don’t sell decaffeinated tea. The process of decaffeination can involve many chemicals that affect the flavor and quality of the tea and remove all the nutritional content from the tea leaf. If you are looking to avoid caffeine, we would recommend our fruit teas, herbal and floral tisanes, rooibos and honeybush teas.

Are T2 teas organic?

You can check out our range of certified organic teas here.


We travel the globe searching for only the very best teas and tisanes and pride ourselves on choosing teas from suppliers with strong ethics and approaches to growing tea.

Does tea expire and is it safe to drink tea after it’s expired?

Tea is classified as a ‘low-risk item’ (like honey or bottled water) so as a general rule of thumb, it doesn’t expire. To ensure that our teas are enjoyed at their optimum taste and freshness we do have a best before as a general guide. This is located on the bottom of the box or tin, or on the back of our foils. Our teas are best sipped before their best before date!

My tea doesn’t taste like it usually does

Oh no – we’re sorry to hear this! Please get in touch with our customer care team here, and they’ll get this resolved for you soon!

There is a problem with the quality of my tea

Oh dear, not the tea! Let’s get this fixed for you. Please get in touch with our customer care team here, and they’ll get this resolved for you soon!

Teawares & Tea Accessories

How does T2 determine the volume of a teapot?

Our product team allow 2 – 3 cm from the top of the teapot before determining the volume. This is to ensure that you can sip safely! Pouring at a 45-degree angle with your fingertip on the lid is always best practice to serve the perfect cup.

What is T2’s position on ethical sourcing?

At T2 we believe in building and nurturing our relationships with our suppliers to ensure that fair and ethical standards of work are met. All our suppliers sign a contract which includes an ethical conduct clause, and our buying team reserve the right to visit our suppliers to ensure product quality and ethical conduct.

T2 care instructions

Taking good care of your new tea goodies takes one-tenth of the time of brewing up a cup! Please see below our guide to keep your teawares top tip, brew after brew.


Stainless Steel Flasks

Gentle hand wash and immediately pat dry. Not suitable for the microwave or the dishwasher.


Jug-a-lot

Infuser: Once finished brewing, discard the tea leaves inside the infuser by tapping into the bin immediately, rinse in warm soapy water to prevent staining and pat dry.

Jug: Our T2 Jug-a-lot is dishwasher safe, although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.


Teamaker

Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.


Once finished brewing, discard the tea leaves by tapping into the bin, give the inside a quick rinse with warm soapy water and pat dry.


Ceramics with metallic trimmings and detailing

Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.


Solid color ceramics with no metallic trimmings and detailing

Suitable for the microwave and dishwasher (excluding infuser) although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.


Glass

Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.


Storage tins

Wipe with a cloth. Not suitable to be hand washed or submerged in water. Not suitable for the microwave or the dishwasher.


Infusers

Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.


Not sure how to care for your T2 item? Send a note through to our customer care team here, and they’ll help you out!

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