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Frequently Asked Questions

Delivery

What delivery service does T2 use?

All orders dispatched from our US warehouse (for delivery in USA and Canada) are shipped with UPS.

How long does it take for orders to be dispatched?

Please refer to our COVID-19 update page for latest information.


Dispatch of your online order from our east coast warehouse will be between 1 - 3 business days from the time your order is confirmed.


Please note that this does not include weekends or public holidays. Peak periods and promotional events may impact these timeframes.

How long will my order take to be delivered?

Please refer to our COVID-19 update page for the latest information on how dispatch times may be impacted.


We ship orders with UPS, who have provided the following estimates for delivery:


To ensure your gifts arrive before Christmas, orders must be placed no later than the cut off dates shown below:

East Coast
Friday 18th December
Middle
Thursday 17th December
West Coast
Tuesday 15th December
International
Thursday 10th December

Domestic shipping timeframes (deliveries within the USA):

3 – 7 business days


International shipping timeframes (deliveries to Canada):

5 – 10 business days


Please note this is a guide only and does not include any customs processing time upon arrival at the destination.


Please note that all shipping timeframes are from the time of dispatch. Dispatch of your online order from our east coast warehouse will be between 1 - 3 business days from the time your order is confirmed. Please note that this does not include weekends or public holidays. Peak periods and promotional events may impact these timeframes.

I haven’t received my order yet

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here.

What are T2’s shipping costs?

Delivery within America:

Enjoy free delivery for all online purchases over $35 within the USA whilst our stores remain closed due to COVID-19.

Online purchases of $35 or less can be delivered for $10 within the USA.


International delivery:

Enjoy free international delivery for all online purchases over $120 within Canada.

Online purchases of $120 or less can be delivered within Canada for $30.

Does T2 ship to PO Boxes?

Unfortunately, we’re unable to deliver to PO Box or FPO addresses.

Will I have to pay duties or taxes on my order?

If you are shipping to Canada, you may be subject to import taxes imposed by the Canadian government. T2 is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.

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