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Frequently Asked Questions

Delivery

What delivery service does T2 use?

All orders dispatched from our US warehouse (for delivery in USA and Canada) are shipped with UPS.

How long does it take for orders to be dispatched?

Dispatch for your online order can take up to 1-2 business days from the time of your order being placed. Please note that this does not include peak periods.

How long will my order take to be delivered?

We ship orders with UPS, who have provided the following estimates for delivery:


Domestic shipping timeframes (deliveries within the USA):

1 – 5 business days


International shipping timeframes (deliveries to Canada):

3 – 5 business days


Please note this is a guide only and does not include any customs processing time upon arrival at the destination.


Please note that all shipping timeframes are from the time of dispatch. Dispatch can take up to 1 – 2 business days from the time of your order being placed. Please note that this does not include peak periods.

Last call to get your Christmas gifts shipped in before 25th December 2019!


US Market Customer must Order By
US - East Order received before 11:59pm on Wednesday, 18th December
US - Middle Order received before 11:59pm on Tuesday 17th December
US - West Order received before 11:59pm on Sunday 15th December
US - International Order received before 11:59pm on Thursday 12th December
I haven’t received my order yet

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here.

What are T2’s shipping costs?

Delivery within America:

Enjoy free delivery for all online purchases over $50 within the USA.

Online purchases of $50 or less can be delivered for $10 within the USA.

International delivery:

Enjoy free international delivery for all online purchases over $120 within Canada.

Online purchases of $120 or less can be delivered within Canada for $30.

Does T2 ship to PO Boxes?

Unfortunately, we’re unable to deliver to PO Box or FPO addresses.

Will I have to pay duties or taxes on my order?

If you are shipping to Canada, you may be subject to import taxes imposed by the Canadian government. T2 is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.

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