Click and Collect

Due to the popularity of our Clearance Sale, Click & Collect services are no longer available.

We recommend heading into your local store to grab yourself a bargain prior to our store closure date, or shopping online prior to the 22nd February 2023.

  • Click & Collect products are subject to store stock availability.

  • Whilst we endeavour to make Click & Collect available at all stores, please note that due to COVID-19 restrictions, some stores may need to close in line with government policy. For the latest updates on how we are responding to COVID-19, including safety procedures and contactless Click & Collect availability, please click here.

  • All items for Click & Collect are subject to availability. Unfortunately, sometimes items in your order may be out of stock at your selected store. If this is the case, we will organise an alternative option depending on your preference selected at checkout.

    At checkout, you will need to select one of the following options in the event that items are out of stock:

    • Have your entire order delivered for free
    • Refund your entire order
    • Have a Customer Care team member call you to discuss your order.
  • An order cannot be altered once it's placed. So, we recommend double, triple and quadruple checking your order details at checkout! For information on our returns policy, click here

  • If you need to cancel your order before you have collected it, please contact our Customer Care team here. Cancellations and refunds will be processed during business hours — Monday to Friday 9:00am – 5:30pm AEST/AEDT.

    Please note, our Online and Customer Care teams are busier than usual. So, please account for this with response times.

  • You will receive an email when your order is ready for collection from your nominated store. If it is unable to be filled, your order will revert to your selection of either delivery, refund or Customer Care.

  • Please provide your email confirmation and photo ID when you come to collect your order. Please also consider bringing your own bag to collect your tea goodies!

  • We are sorry to hear this is the case! If it has been over 4 hours since you placed your order — within business hours of course! — please reach out to our Customer Care team here.

  • At this stage we are unable to split Click & Collect orders. If you would like to collect your items in different stores, they will need to be made in separate transactions.

  • Yes*, we are able to process transactions in-store. However, we can’t add to a Click & Collect order, so it will need to be processed as a separate transaction.

    *Please note: with your safety, and the safety of our team, as top priority, we cannot process sales in our stores that are operating contactless Click & Collect only. In these instances, we kindly ask that you please place a new Click & Collect order on our website.

  • Great question! Please refer to our returns policy here, or contact our Customer Care team here for the answer to that one.

  • At this time, any orders placed for delivery will not be able to be redirected to a Click & Collect collection point.