Returns & refunds
We hope you love your T2 products as much as we do! If you have purchased your items within the UK on or before the 10th January 2023 and changed your mind, we will offer a refund or exchange on most items within 30 days of purchase.
For purchases made in November and December you can exchange or refund until 31 January the following year. For purchases made after the 10th January 2023, we are unable to provide a refund or exchange for change of mind. For quality issues, please contact our Customer Care team here.
Please note that a proof of purchase must be provided, and the product is in its original saleable condition. We are unable to accept returns or exchanges for our tea products once they are opened. If you would like more information on a flavour before you purchase, our friendly team in store are always happy to help or reach out to our Customer Care team. In the event that your product is faulty, does not match its description or perform its function, then a refund will be made in its original payment method or store credit will be awarded.
If you have purchased in-store on or before the 10th January 2023 and you’d like to make a return or exchange, you can visit your local store and our friendly team will be able to assist. Please ensure that you include a clear copy of your receipt and you have read our T2 return policy.
If you are unable to head in store, contact our Customer Care team here.
If you have purchased from our UK Website on or before the 10th January 2023 and you’d like to make a return or exchange, you can visit your local store or contact our Customer Care team here to return to us via post. All postal returns must be received to our UK warehouse on or before the 24th February 2023 for a return to be processed. Please ensure that you have your order number handy and have read our T2 return policy.
Please note, if you wish to receive a refund for items purchased online and you cannot visit your local store, we do not cover the cost to return these items to us. Some payment methods are also not able to be refunded in-store.
If you have used PayPal or Alipay to make a purchase on our website and would like a refund, please contact our Customer Care team here.
Please contact our Customer Care team here if you need to complete a refund. If you have returned your order to us via post, you will receive a confirmation email once your refund has been arranged. Once processed, you will receive your refund within 10 business days depending on your financial institution. If you have returned your order in store, a refund will be processed in store (for valid payment methods) and may take up to 3 business days to appear in your account depending on your financial institution.
As our stores and websites are separate for each region and operate in local currencies, we are unable to process a refund for a different region in store. Please contact our Customer Care team here if you require further assistance.
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