All domestic orders within the UK are shipped with DHL. International orders are shipped with DPD, except into locations PDP are unable to reach. In which case your order will be shipped with Norsk.
Please refer to our COVID-19 update page for the latest information on impacts to dispatch and delivery times.
Dispatch of your online order from our warehouse can take up to 5 business days from the time of your order being placed. Please note that this does not include public holidays, weekends or sale/promotional periods.
Please refer to our COVID-19 update page for the latest information. We ship all orders with DHL, who has provided the following estimates for delivery.
We ship all domestic orders with DHL. International orders are shipped with DPD, except for locations DPD are unable to reach, in which case your order will be shipped with Norsk. Please note the below delivery timeframe estimates:
Domestic shipping timeframes (deliveries within the UK):
3 - 5 business days
International shipping timeframes (deliveries to rest of Europe):
3 - 10 business days
Please note this is a guide only and does not include any customs processing time upon arrival at the destination.
Due to the UK's decision to exit the EU (Brexit), the EU customs regulations have since changed. To avoid disappointment, we have had to cease shipping our tea goodies into the EU until further notice. Our teams are working tirelessly alongside customs officials so as our loyal sippers residing in the EU can get their hands on their favourite brews once again soon. Please check the ‘Deliver To’ tab at the top left hand corner of the home page to check if we are currently shipping to your country.
If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our Customer Care team here.
Delivery within the UK:
Enjoy free delivery for all online purchases over £25 within the UK whilst our stores remain closed due to COVID-19.
Online purchases of £25 or less can be delivered for £5 within the UK.
Enjoy free international delivery for all online purchases over £60 within Europe.
Online purchases of £60 or less can be delivered within Europe for £10.
Unfortunately, we’re unable to deliver to PO Box addresses.
If you are shipping to a country in Europe (excluding the United Kingdom), you may be subject to import taxes. T2 is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.