Frequently asked questions

One cup at a time, we’ve been able to connect, understand, and share our ‘tea done differently’ with sippers from around the world.

However, the past couple of years have brought unprecedented changes. Therefore, we have made the decision to close all operations in the Northern Hemisphere to focus on regions closer to home, such as Australia, New Zealand and Singapore.

Our UK stores will close on the 19th of February 2023 with our websites trading until the 22nd February 2023.

For further information, please refer to the FAQs below.

  • We will be closing our stores on the 19th February 2023 with our UK website trading until the 22nd February 2023.

    Due to the popularity of our Clearance Sale, Click & Collect services within our UK stores are suspended. We recommend heading into your local store to grab yourself a bargain prior to our store closure date.
  • T2 is an Australian brand, born and brewed in Melbourne. In 2014, we shared our ‘tea done differently’ with tea lovers in the Northern Hemisphere.

    Since then, we have been working to build our beloved community of tea enthusiasts in the UK. However, the past couple of years have brought unprecedented changes to these markets.

    Because of this, we have made the decision to close our UK business to focus our efforts on Australia and regions closer to home, such as New Zealand and Southeast Asia.

    Our UK stores will therefore be closing on the 19th of February 2023. Our websites will be trading until the 22nd of February 2023.
  • You can continue to shop in-store until the 19th of February 2023, and via our website until the 22nd February 2023. While we may not have a local website or warehouse within the UK after these dates, we are working on ways to ensure loyal sippers will be able to fill their cups moving forward. We hope to have more information for our sippers soon.
  • Sorry to hear you have had issues with your recent T2 order. Please reach out to our Customer Care team here and they will be able to provide further assistance.
  • We love a bargain as much as you do! You can currently shop with 80% off storewide both in store and online. T&Cs do apply, and only while stocks last.
  • While we know your local stores and warehouse may be closed, we are working on alternatives to keeping our loyal sipper’s cups full. With this in mind, you will continue to receive communication from us via email unless you opt out, which you can manage once logged in to your Tea Society account.

    All your customer data is collected in line with our Privacy Policy, which applies to personal data collected by the T2 Group in connection with the services and products we offer. If you wish to find out more on our Privacy Policy, you can head to our website here.
  • You can continue to use your T2 Gift Card in store until the 19th of February, or online up until the 22nd of February. All usual Terms and Conditions apply.
  • We know some of our sippers will have gift cards, and we highly recommend these be used over the coming weeks either in your local store or via our website. We are working on ways for our sippers to use their gift cards after the 22nd February, and hope to have more information on this soon.
  • While we work to ensure that our website is up to date, at times we may need to close our stores due to unforeseen circumstances. If your local store is closed, please reach out to our Customer Care team here for further assistance.

Our top frequently asked questions

  • Tracking details for your online order will be included in your “order dispatched” email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after two business days, please let our customer care team know here.

  • We want to make sure that you are 100% happy with your tea goodies. If you have purchased In-store and you’d like to make a return or exchange, please head to one of our T2 Stores or contact our customer care team here if there is not a Store near you.


    If you have purchase using Click and Collect and you’d like to make a return or exchange, you can do so by contacting our customer care team here .


    If you have purchased from T2 online and you’d like to make a return or exchange, please contact our customer care team here . Please ensure that you have your order number.


    Please note: If you wish to receive a refund for items purchased online T2 do not cover the cost to return these items to us. Items purchased online may be exchanged for another item or a T2 Gift Card in stores.

  • You can use your T2 Gift Card to pay for your online order. In the payment section of the checkout process, just click on ‘Would you like to pay with a T2 Gift Card?’ to select it as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to redeem. Please note that at this time you are unable to split payments for your order across multiple gift cards.

  • We first recommend that you clear your browser history and cache. We would also recommend switching from mobile to desktop. Our website works best on Google Chrome, so we recommend switching to this web browser if you can. If something’s still not right, please get in touch with our customer care team here.

  • Oh no – we’re sorry to hear this! Please get in touch with our customer care team here, and they’ll get this fixed up for you.

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