Terms & Conditions of Use
Acceptance of Terms
Accuracy of Information
All material on the Website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of the Website is at your sole risk. Access to the Website is provided on an 'as available' basis. Neither T2 Tea (UK) Limited its related bodies corporate nor its or their directors or employees make any representation or warranty that (i) any material on the Website will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or (ii) your access to the Website will be uninterrupted, timely or secure. T2 Tea (UK) Limited will not be liable for loss resulting from any action or decision by you in reliance on the information on the Website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.
T2 Tea (UK) Limited and its related bodies corporate attempt to be as accurate as possible in the description of products. However, T2 Tea (UK) Limited does not warrant that product descriptions are accurate, complete, reliable, current, or error-free.
Limitation of Liability
The Trade Practices Act and similar state and territory legislation in Australia may confer rights and remedies on you in relation to the provision by T2 Tea (UK) Limited of goods or services on the web site which cannot be excluded, restricted or modified ("Non-excludable Rights"). T2 Tea (UK) Limited does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute.
Except as provided for by the Non-excludable Rights: (a) all Content is provided "as is" and “as available” without warranties or guarantees of any kind, either express or implied, (b) T2 Tea (UK) Limited and its suppliers expressly disclaim all warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose, (c) T2 Tea (UK) Limited does not warrant that the functions contained in any Content or any Communications Facility or your access to the Website will be uninterrupted or error-free, that any defects will be corrected or that the Website or the server which stores and transmits Content to you are free of viruses or any other harmful components, (d) T2 Tea (UK) Limited does not warrant or make any representation regarding your access to, or the results of your access to, the Website (including any related or linked web sites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise, and (e) you (and not T2 Tea (UK) Limited) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant Content.
To the maximum extent permitted by law, under no circumstances (including but not limited to any act or omission on the part of T2 Tea (UK) Limited) will T2 Tea (UK) Limited or its related bodies corporate be liable for any indirect, incidental, special and/or consequential damages or loss of profits, revenue or goodwill whatsoever which result from any use or access of, or any inability to use or access, the Web Site or any Content. You expressly acknowledge and agree that T2 Tea (UK) Limited does not exert control over users of the Website (including individuals referred to on the Website as guests and experts) and is not liable either for their opinions or their behaviour, including any information and/or advice and any defamatory statements or offensive conduct.
To the maximum extent permitted by law, T2 Tea (UK) Limited‘s liability for breach of any implied warranty or condition which cannot be excluded is limited, at the option of T2 Tea (UK) Limited, to the following:
- in the case of services supplied or offered by T2 Tea (UK) Limited, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and
- in the case of goods supplied or offered by T2 Tea (UK) Limited, (a) the replacement of the goods or the supply of equivalent goods, (b) the repair of such goods, (c) the payment of the cost of replacing the goods or acquiring equivalent goods, or (d) the payment of the cost of having the goods repaired.
You agree to indemnify and hold harmlessT2 Tea (UK) Limited and its related bodies corporate (and the officers, agents, partners and employees of each of these) against any and all loss, liability, claim or demand arising out of or in connection with your use and access to the Website.
The material provided on the Website is copyright protected. You may only use this material for your own private and non-commercial purposes. Except for the temporary copy held in the computer's cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of T2 Tea (UK) Limited or the appropriate supplier or licensor of T2 Tea (UK) Limited.
You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.
All software used on this web site is the property of T2 Tea (UK) Limited or its software suppliers and is protected by Australian and international copyright laws.
The T2 Tea (UK) Limited logo and the logos of the T2 Tea (UK) Limited products are registered trademarks of T2 Tea (UK) Limited or its related bodies corporate. Other trademarks may be displayed on the Website from time to time. These may belong to third parties. Nothing displayed on the Website should be construed as granting any licence or right of use of any logo or trademark displayed on a web site, without the express written permission of the relevant owner.
Your Account, Membership and/or Registration
In consideration of your use of the Website, you agree to:
- provide true, accurate, current and complete information about yourself as prompted by the web site’s registration form (such information being the "Registration Data"); and
- maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
In particular to register, you must provide your real name and email address. If you provide any information that is untrue, inaccurate, not current or incomplete, or T2 Tea (UK) Limited has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, T2 Tea (UK) Limited has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).
If you use this Website, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Electronic Communications and Your Conduct
When you visit the Website or send an email to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The Website may contain electronic bulletin boards, chat rooms and other communication facilities which provide for feedback by users to T2 Tea (UK) Limited, real-time interaction between users (including individuals referred to as guests and experts) and other electronic messaging and notice services ("Communication Facilities").
It is a condition of your use of any Communication Facility and your access to the Website that you do not do any of the following:
- restrict or inhibit any other user from using or enjoying any Communication Facility;
- post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;
- post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder;
- post or transmit any material of any kind which contains a virus or other harmful component;
- post, transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising;
- delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; or
- download any file posted by any other user of a Communication Facility if you know, or reasonably ought to know, that the file cannot legally be distributed in such manner.
T2 Tea (UK) Limited reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.
T2 Tea (UK) Limited may permit you to make share, publish, post, store or upload information including data, text, video, still images, audio or other material on the Website (“Contributions”). You retain sole responsibility for and accept all liability for all Contributions you make to the Website and T2 Tea (UK) Limited disclaims any and all liability in connection with Contributions. T2 Tea (UK) Limited assumes no responsibility for monitoring any Contributions, and does not endorse the information Contributions. T2 Tea (UK) Limited is under no obligation to treat your Contribution as confidential.
T2 Tea (UK) Limited may at any time, without liability to you, remove, alter or disable access to any or all of your Contributions in its sole discretion without prior notice to you.
User Licence To T2 Tea (UK) Limited
By placing any Contributions, information or other material on the Website (including posting messages, uploading files, inputting data or engaging in any other form of communication), you grant to T2 Tea (UK) Limited and its related bodies corporate a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the Contributions, information or material:
- use, copy, sublicense, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display, and
- sublicense to any third parties the unrestricted right to exercise any of the foregoing rights granted.
The foregoing grant includes the right to exploit all proprietary rights in any such information or other material, including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide. You expressly waive in favour of T2 Tea (UK) Limited and any other party authorised by T2 Tea (UK) Limited all moral rights and any similar rights in any jurisdiction which you may have or hereafter acquire in respect of any relevant communication or other material. At the request and expense of T2 Tea (UK) Limited, you will execute and deliver to T2 Tea (UK) Limited such instruments and take such other actions as may be required to carry out this grant of licence and waiver.
At T2 Tea (UK) Limited we take your online security very seriously. As such, we have prepared the following guidelines and information to help you enjoy trouble free browsing when visiting our web site or interacting with us.
T2 Tea (UK) Limited will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email.
If you’re making an online purchase from T2 Tea (UK) Limited and are required to provide us with your bank or credit card details, this will be carried out within a secure browser window. Check that a locked padlock symbol appears at the foot or top of the browser in which you are entering your details. The URL should also change, to start with 'https://...' instead of 'http://...'
Please REPORT any suspicious activity to us immediately.
Risk Of Loss
All items purchased from T2 Tea (UK) Limited are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by T2 Tea (UK) Limited are VAT inclusive. T2 Tea (UK) Limited will issue a Tax Invoice for all purchases.
Third party links and advertising
Hyperlinks and pointers to web sites operated by third parties will appear on T2 Tea (UK) Limited from time to time. These web sites do not form part of the Website and are not under the control of T2 Tea (UK) Limited or its related bodies corporate and neither T2 Tea (UK) Limited nor its related companies have any responsibility for the contents of any such hyperlink or linked web site. If you link to any such web sites you leave the Website and do so entirely at your own risk.
The Website displays third party advertisements, which may or may not contain hyperlinks or referral buttons to web sites operated by third parties. The display of such advertising does not in any way imply a recommendation or endorsement by T2 Tea (UK) Limited or its related bodies corporate of the relevant advertiser, its products or services or any such linked web site.
If you contact a third party using functionality provided on the Website, including via email, T2 Tea (UK) Limited accepts no responsibility for any actions taken by that third party in response to your communication or for any transactions entered into between you and the relevant third party.
Errors And Omissions
T2 Tea (UK) Limited endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.
T2 Tea (UK) Limited will accept returns in accordance with local law. Returns are also accepted with prior approval from T2 Tea (UK) Limited where a return authority number will be issues and must be within 90 days of invoice. The item must be unused and the packaging in new condition.
Repairs and Warranties
If a product is faulty please contact us immediately so as to authorise a replacement. If an item is faulty on arrival please contact us within 14 days so we can arrange a replacement or repair.
Buy 2 gift set offer Terms and Conditions
Buy 2 T25s for £33, Buy 2 T2 Sips for £12, Buy 2 Moroccan Classics for £45
While stocks last. Available online and in selected stores (Bath, Oxford, Regent St, Victoria Gate). Available on selected ranges only. Cannot be used in conjunction with any other offer. Discount applied at checkout when both items are added to the cart.
Buy 3 Christmas Mini Teas offer Terms and Conditions
Buy 3 Christmas Mini Teas for £6.
While stocks last. Available online and in selected store. Cannot be used in conjunction with any other offer. Cannot be used with new Tea Society sign up offer (10% off first purchase). Discount applied at checkout when both items are added to the cart.
Mother’s Day Competition (United Kingdom)
1. This promotion is open to residents of the UK aged 18 or over except employees of T2 Tea Pty Ltd., their families, agents or anyone professionally connected with the promotion.
2. To enter, users must like the original T2 Tea Mother’s Day competition post on Facebook or Instagram and upload a photo and caption that meets the guidelines of the competition, using the campaign hashtag #makeupforeverything within the competition period.
3. The opening date for entries is 5pm GMT on 15/02/21 and the closing date for receipt of entries is 5pm GMT on 04/03/21.
4. The promotion is limited to one entry per Facebook and/or Instagram account. No entrant may win more than one prize. Prizes are limited to one per household.
5. No applications from agents, third parties, organised groups or applications automatically generated by computer will be accepted. No incomplete or corrupted entries will be accepted. Entries will only be accepted if they comply with all entry instructions.
6. Each entry:
(a) must be suitable for display and publication online and should not be obscene or indecent (including but not limited to nudity, pornography or profanity), it must not contain defamatory statements or words or symbols that are offensive either generally or to individuals of a certain race, ethnicity, religion, sexual orientation or socioeconomic group. It must not include threats to any person, place, business or group, it must not invade privacy or other rights of any person, firm or entity, and it must not in any other way violate applicable laws and regulations or network standards;
(b) must not contain or refer to any products other than those of T2 Tea Pty Ltd. and it must not contain or reference any third party trademarks or logos (other than those of T2 Tea Pty Ltd. unless such inclusion is merely incidental and is not unduly prominent and as long as it is included with due cause and in such a way that it does not take unfair advantage of any third party trade marks; and
(c) must be the entrant’s own work and must not contain any copyright protected works (other than as owned by the entrant).
7. If anyone other than you appears in your entry, you must have their permission to use their name and/or likeness in the manner contemplated by this promotion. If the entry involves content or imagery of children, consent must be obtained from the children’s parents or legal guardians.
8. If any group of people elects to collaborate on a submission, they are required to designate one person as the agent of the group to enter the promotion, agree to these terms and conditions and accept the prize on behalf of the group.
9. Entries received in connection with this promotion may be reviewed by the Promoter or a third party moderator after they have been placed online to confirm they comply with these terms and conditions. If any such entries are or could reasonably be construed as being unlawful or contrary to these terms and conditions, we may remove them from T2’s Facebook / Instagram account / and or website immediately. The Promoter reserves the right to delete or remove any published entries from T2’s Facebook / Instagram account / and or website at any time without prior notice to entrants.
10. If you submit an entry that includes material the rights in which are owned by a third party, including intellectual property rights such as copyright and trade marks, you will be responsible for any legal action that party may take against you.]
11. Entrants shall indemnify and hold the Promoter and their respective affiliates, directors, agents, or other partners ("the Indemnitees") harmless from any claims, actions, proceedings, costs (including reasonable legal fees) and expenses brought or asserted by a third party against any of the Indemnitees arising as a result of the Promoter's use of the entrant's submission including but not limited to any breach of third party intellectual property rights.
12. By participating in this promotion, you agree to release, discharge and hold us harmless from any and all injuries, liability, losses and damages of any kind resulting from your participation in this promotion (save that nothing shall limit our liability for fraud, or for death or personal injury caused by our negligence).
13. By submitting your entry, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, distribute, and make derivative works of your entry in any media and through any media channel.
14. Responsibility is not accepted for entries lost, damaged or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
15. There are three (3) prizes and three (3) winners in total. The first winner shall receive a tea and teawares bundle valued at £500. the second winner shall receive a tea and teawares bundle valued at £350. the third winner shall receive a tea and teawares bundle valued at £150.
16. All entries received by the closing date will be reviewed by our expert panel under the supervision of an independent judge. The best three entries in the opinion of our panel will win a corresponding prize. The criteria for selection is quality of story and image. In the event of any tie the prize will be awarded to the first entry received. In the event of any dispute, the decision of the Promoter is final. In the event of unforeseen circumstances the Promoter reserves the right to substitute the prize for an alternative of equal or greater value. No correspondence will be entered into.
17. The winners will be notified by a Facebook and/or Instagram direct message from T2’s Facebook or Instagram account within 14 days of the closing date. The winners must claim their prize by responding to the direct message confirming their full name and address within 14 days of the notification. If the prize is unclaimed after this time, it will lapse and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with the promotion rules.
18. The winners may be filmed / photographed / interviewed by the Promoter or a third party agency on our behalf during 2021. The winners grants us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, distribute and make derivative works of such footage / photographs / testimonials in any media and through any media channel.]
19. The winners maybe required to participate in publicity arising from this promotion.
20. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. Entrants are providing information to the Promoter and not to Facebook or Instagram. Entrants release Facebook or Instagram for all claims and liabilities arising in respect of the promotion.
21. By entering the promotion, all entrants will be deemed to have accepted and be bound by the rules and consent to the transfer of their personal data to the Data Controller for the purposes of the administration of this promotion and any other purposes to which the entrant has consented. All entry instructions form part of the rules.
22. As concerns UK residents, these terms and conditions and any issues or disputes which may arise out of or in connection with these terms and conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with English law. Entrants hereby irrevocably submit to the exclusive jurisdiction of the English courts to settle any such dispute or issues.
Promoter and Data Controller: [Unilever UK Limited, Unilever House, Springfield Drive, Leatherhead, Surrey, KT22 7GR] (please do not send entries to this address).
T2 Gift Card Terms and Conditions of use
Gift Card Overview
Gift Card Definitions and Interpretation
- Words importing the singular number include the plural and vice-versa and words importing any gender include all other genders.
- Any reference to “pounds” or “£” is a reference to GBP currency, unless otherwise stated.
- The following words shall have meaning given to them:
By purchasing, Redeeming or attempting to Redeem a T2 Gift Card or enquiring as to the Card Balance on a T2 Gift Card, you:
Purchasing a T2 Gift Card
T2 Gift Cards can be purchased online via the Website or from any T2 store. For more information regarding the location of T2 stores, please visit the Website.
A minimum of £5 credit and a maximum of £200 credit can be loaded on any T2 Gift Card by presenting the card at a point of sale in a T2 store. At our absolute discretion, we may change the minimum and maximum amounts of credit that can be loaded on T2 Gift Card. If we decide to change these amounts, we will publish a notice advising of any such changes on the Website.
There may be a delay between when credit is loaded onto a T2 Gift Card and when the T2 Gift Card is activated by our point of sale system. During the period of delay, the T2 Gift Card can not be used to make purchases or to enquire as to the Card Balance.
Your T2 Gift Card is valid for use 36 months from date of purchase. The date of purchase will be written on the T2 Gift Card by a T2 store employee immediately after credit is loaded on to the T2 Gift Card. Any remaining or unspent credit cannot be used or Redeemed after the expiry date.
Redeeming your T2 Gift Card
Your T2 Gift Card can be Redeemed for goods and services from T2 stores and the Website up to the amount of the Card Balance. Any credit Redeemed is deducted from the Card Balance.
Where the price of the goods or services being purchased with a T2 Gift Card exceeds the Card Balance, you must pay the amount exceeding the Card Balance by an alternative method, subject to acceptance of such alternative method by the Website or the T2 store in its absolute discretion (whichever is applicable).
The resale of T2 Gift Cards is strictly prohibited, except with our prior written consent. Subject to our prior written consent, T2 Gift Cards can not be sold for more than the value of the credit which was originally loaded on to it. T2 Gift Cards which are resold in breach of this clause will be invalid with the result that purchasers of such T2 Gift Cards will not be able to use or Redeem the Card Balance on their T2 Gift Card.
The use of T2 Gift Cards is restricted to the purchase of standard retail quantities of T2 goods and services.
No re-loading of T2 Gift Cards and no cash advances
Credit may be loaded on to a T2 Gift Card only once. Once the Card Balance of a T2 gift Card has reached a nil balance, it can not be reused, re-loaded or re-activated.
You can not obtain any cash advance with a T2 Gift Card or Redeem (in whole or in part) a T2 Gift Card for cash.
Gift Card Balance enquiries
You can check your Card Balance, Expiry Date and transaction history of your T2 Gift Card by speaking to one of our in-store team members, visiting our Website or by contacting our Customer Care team on 1300 TEA TOO (1300 832 866) or by email at email@example.com.
To check your T2 Gift Card balance on the Website, you will need to add an item to your basket and proceed to the payment section within checkout. Within the section you would opt to pay by T2 Gift Card, you are able to retrieve your balance. Please note: After checking your T2 Gift Card balance on the website, you will need to wait approximately 2 hours before you can redeem your funds online. This is due to current technical limitations and we apologise for any inconvenience caused.
To make any of the above enquires; you must provide the Serial Number and the PIN of the T2 Gift Card.
Lost, stolen or damaged T2 Gift Cards
We reserve the right to deactivate your T2 Gift Card if:
(a) you inform us that your T2 Gift Card has been lost, stolen or damaged; or
Gift Card Liability
You are responsible for the use and safety of your T2 Gift Card and are liable for all transactions made on your T2 Gift Card, except to the extent to which there has been fraud or negligence by us or any of our employees.
Gift Card Relationship with T2
T2 Gift Cards may be used as personal or business gifts but may not be used in connection with any marketing, advertising or other promotional activities (including, without limitation, internet advertisements, emails, websites, telemarketing, direct mail, newspaper and magazine advertisements and radio and television broadcasts) unless you have obtained our prior written consent. T2 Gift Cards that are used in marketing, advertising or other promotional activities in breach of this clause 10.1 will be invalid with the result that recipients of such T2 Gift Cards will be unable to Redeem the credit loaded on the T2 Gift Cards.
You must not use a T2 Gift Card in any manner that states or implies that any person, website, business, product or service is endorsed, sponsored or otherwise affiliated with us or any of our subsidiaries or affiliates.
Gift Card Questions and complaints
If you would like more information about using your T2 Gift Card or if you wish to make a complaint in relation to your T2 Gift Card, please contact our Customer Care team on 1300 TEA TOO (1300 832 866) or by email at firstname.lastname@example.org.
Any complaints about goods or services purchased with a T2 Gift Card should, in the first instance, be resolved directly with the store from which the goods or services were purchased.
Gift Card General Provisions
T2 Tea Society Terms and Conditions
1.1 These Terms and Conditions form the basis of the Tea Society. They are intended to protect both Members and T2. It is the Member’s responsibility to read and understand them.
1.2 These Terms and Conditions are effective as at the date specified above and are available from the Website. Any material amendments to these Terms and Conditions will be notified to Members in accordance with clause 3.2.
1.4 Individuals who join the Tea Society Program agree to be bound by these Member Terms and Conditions.
2. Definitions and Interpretation
In these Terms and Conditions, the following definitions and interpretations apply:
2.1 Words importing the singular number include the plural and vice-versa and words importing any gender include all other genders.
2.2 Headings are for reference only and shall not affect the construction of these Terms and Conditions.
2.3 The following words shall have meaning given to them:
“Accepted Payment Card” means one of the credit cards, charge cards or debit cards which a Member must use to make a payment, or such other form of payment as approved by T2 from time to time.
“Benefits” means any discount, service or arrangement offered or available to a Member as a result of membership in the Tea Society subject to showing a photo ID, including (but not limited to) invitations to Tea Society events, exclusive Member offers, free gift wrapping and a birthday reward.
“Loyalty Membership Number” means the number assigned to a Member’s Membership by T2 pursuant to clause 5.9.
“Member” means an individual who is a member of the Tea Society.
“Membership” means membership of the Tea Society.
“Membership Level” means a level of membership of the Tea Society, as described in clause 12.
“Password” means the personal identification number which is issued to the Member by T2 or nominated by the Member and accepted by T2 (whichever is applicable) pursuant to clause 5.9.
“Taxes” means the goods and services tax or similar value added tax levied or imposed in the jurisdiction of Australia, United Kingdom, Singapore, United States of America or New Zealand as applicable, pursuant to the prevailing tax law(s) of the jurisdiction at the time.
“T2” means T2 Tea (UK) Limited Company number of 8356705: 32 Gipps Street, Collingwood, VIC, 3066, Australia.
“T2 Gift Card” means a gift card, issued by T2, which has been loaded with credit for a certain monetary value.
“Tea Society” means the loyalty program operated by T2;
“Tea Society Members” means Members on the Tea Society Level.
“Terms and Conditions” means these Terms and Conditions between T2 and each Member, as amended by T2 from time to time.
“Website” means www.t2tea.com.
3. Changes to the Tea Society
3.1 Subject to clause 3.2, T2 reserves the right to make any amendments (whether material or otherwise) to the Tea Society, these Terms and Conditions and any Benefits offered, including amendments to Benefits including the continued availability of Benefits;
3.2 T2 will use all reasonable efforts to advise Members of material amendments to these Terms and Conditions and where such changes will affect the Benefits provided by T2 to Members, T2 will endeavor to give Members at least 4 weeks’ notice.
3.3 Without limiting this clause 3 in any
way, Members will be taken to have received the notice referred to in clause
3.2 if T2 notifies Members of the amendments by:
(a) providing notice at the email address or postal address provided to T2 by the Member;
4. Termination or suspension of the Tea Society
4.1 T2 gives no warranty as to the continuing availability of the Tea Society and may terminate or suspend the Tea Society at any time. T2 will give at least 30 days’ notice to Members of such termination or suspension, in the manner set out in clause 3.3, unless T2 ceases to operate a retail business in which case the Tea Society will cease immediately.
4.2 If T2 terminates or suspends the Tea Society and it ceases to operate a retail business, T2 may terminate or cancel any Benefits immediately and without notice or liability to Members.
5.1 Membership of the Tea Society is only open to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects.
5.2 Persons wishing to become Members must apply for Membership by completing a Membership application form, either in a T2 store or via the Website.
5.3 Membership is offered at the sole discretion of T2. T2 has the right to accept or reject any application for Membership without providing any reasons to the applicant.
5.4 T2 has the right to terminate the Membership of any Member in accordance with clause 8.
5.5 Members may cancel their Membership at any time by logging into their customer account and using the ‘delete function’ or contacting us via the website, via our ‘Contact us’ page or by phone. Deleting an account is irreversible and includes the loss of all your data. Using the same email address to re-join Tea Society will not facilitate another 10% discount.
5.6 A Member may not hold more than 1 Membership at any time.
5.9 All successful applicants will be assigned a Loyalty Membership Number. The Loyalty Membership Number, Member’s first and surname and the Member’s email address will be used for security of the Member’s Membership information. It is the Member’s responsibility to ensure that their security information are kept secure.
5.10 Members must advise T2 of any change of name, address or other details, as soon as practicable after such change occurs, by either logging into their account via the Website and making the changes directly. T2 is not responsible for loss caused by any failure by a Member to notify T2 of any changes in accordance with this clause or for any incorrect information notified to T2.
6. Use of Membership
6.1 By using the Loyalty Membership Number or by claiming any Benefit, the Member agrees to be bound by these Terms and Conditions and provides the consents specified in clause 13 relating to personal information.
6.2 The Loyalty Membership Number and Password are valid for use only by the Member and are not transferable in any circumstances. If the Member is notified of a validity period of the Loyalty Membership Number and/or Password, the Loyalty Membership Number and/or Password may only be used and will only be valid during such period.
6.3 In the event of the loss, theft or unauthorised use of a Member’s Loyalty Membership Number or Password, it is the Member’s responsibility to notify T2 in writing as soon as possible. The Member is liable for all use of the Loyalty Membership Number or Password until T2 is notified in writing of the loss, theft or unauthorised use.
7. Member Obligations
7.1 Members must not:
(a) act in any way which breaches these
Terms and Conditions;
(b) abuse or misuse the Tea Society, Benefits, facilities, services or arrangements provided to the Member as a result of membership including by:
(i) engaging in illegal or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information;
(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Benefit other than in accordance with these Terms and Conditions; or
(iv) acting in a hostile, abusive or aggressive manner toward T2 staff or fellow customers of T2.
7.2 Members are responsible for regularly checking their Membership account via the Website and must notify T2 of any omissions, incorrect entries or other discrepancies within 60 days of the omission, incorrect entry or other discrepancy having occurred to enable T2 to make any corrections (if required) to the Membership account.
8. Termination or suspension of Membership
8.1 If a Member has committed a material breach of any of these Terms and Conditions, whether intentionally or otherwise, T2 may take any one or more of the following actions:
(a) suspend or terminate the Member’s
(b) cancel or refuse to honour any Benefits that have been redeemed by or provided to the Member.
8.2 If T2 intends to take any of the actions specified in clause 8.1, T2 will provide written notification to the Member of its intentions and reasons for doing so. The Member will have 21 days to respond to this notice by rectifying the breach (if possible) and by providing T2 with reasons why T2 should not take such action. T2 will review the Member’s response and advise the Member of its decision and may suspend the Member’s account until the review is complete.
8.3 Membership will terminate automatically upon the death of a Member and Benefits earned by that Member but not redeemed prior to death will be automatically cancelled. T2 will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.
9. Personal Information
9.1 The Member consents and authorises T2 to collect, use and disclose the information that T2 collects in relation to the Member for the purposes of:
(a) T2 providing goods and services to
Members, including providing Benefits;
(c) T2 marketing its goods and services or the goods and services of selected third parties;
(d) any third party providing services to T2 in connection with the administration of the Tea Society.
This information may be transferred between Australia, New Zealand, United States of America, Singapore and/or the United Kingdom for these purposes. If all or any part of the requested information is not provided by the Member, the services provided to that Member by T2 may be affected.
9.2 If a Member requests, and to the extent permitted or required by law, T2 will provide that Member with access to and the ability to correct their personal information held by T2 by writing to T2’s address, noted above in these terms and conditions. Only the Member named on the Membership will be entitled to access Membership information.
9.3 This clause 9 survives the termination of these Terms and Conditions and the termination or suspension of the Tea Society.
10.1 T2 acknowledges that certain laws imply terms, conditions and warranties into contracts for the supply of goods or services which can not be excluded.
10.2 Subject to clause 11, to the extent permitted by law T2 and any of its officers, employees or agents are not liable for any loss or claim of any kind (including, without limitation, indirect, consequential or economic loss or loss of profits) arising under or in connection with these Terms and Conditions or the Tea Society, including, without limitation, any changes to these Terms and Conditions or Tea Society, save to the extent that such loss or claim arises from the negligence or wilful misconduct of T2 or any of its officers, employees or agents.
11. General Provisions
11.1 These Terms and Conditions and Membership are governed by and will be construed in accordance with the applicable law in the State of Victoria, Australia, irrespective of where the application for Membership was completed by the Member or submitted to T2. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership, the Member irrevocably submits to the authority of the Courts having jurisdiction in the State of Victoria, Australia.
11.2 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded including the Competition and Consumer Act 2010(Cth).
11.3 If part of all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining clauses in these Terms and Conditions will continue to have full force and effect.
10% off first purchase offer is valid to new members joining Tea Society from Thursday 23 August 2018. Conditions Apply. Can only be used once. Offer available in-store and online. 10% discount will be applied automatically to a customer’s first transaction online, or can be chosen to be applied once at the point of sale in store to the first or any transaction following. New recipients must register to become a Tea Society member to redeem the offer. Recipients must be logged into their account in order to redeem the offer online. Excludes gift cards, bundles and T2 Tea Subscription. Cannot be used in conjunction with any other offer including sale and discounts.
Student discount – Available to all Tea Society members, to redeem show your student ID to receive 10% off tea and tea packs until the offer is cancelled. The discount is available on full priced goods sold in-store at T2 Stores and T2 Brew Bars. Not valid online and cannot be used to purchase gift cards or tea packs that include tea wares. To redeem the discount, customers must show a valid student ID card (student concession card, tertiary student ID, school student ID) at the checkout in-store. T2 reserves the right to refuse any student ID that it deems to be invalid or fraudulent. The discount may not be exchanged for cash and is non-transferrable. The discount cannot be used in conjunction with any other offer (including Team Discount). T2 reserves the right to cancel this offer at any time.
Tea Time Card Terms and Conditions
Tea Time Cards will no longer be issued after 9th October 2019, or until card stock in stores has run out. Current Tea Time Cards will be valid until 31st December 2019. After this date all Tea Time Cards will be invalid. This will apply to all members, regardless of their joining date.
Subscription Membership Terms (United Kingdom)
1. Sale of Products and Subscription Memberships
1.1 T2 Tea (UK) Limited (‘T2’) sells tea and tea related products (the “Product(s)”) to end-user customers in the United Kingdom (“Members”), including
(a) Ongoing subscription memberships for subscription boxes with Products (“Subscription Membership”); and
(b) Memberships purchased for other persons (“Gift Recipients”) as a gift who will receive a subscription box with Products (“Gift Membership”). (Together: “Memberships”)
1.2 Memberships can be purchased for either a 12 month period or ongoing for recurring 12 months periods.
1.3 Products are only for Members’ and Gift Recipients’ own personal, non-commercial use. You may not purchase Products or Memberships for further distribution or resale or for any other commercial or business purpose. The Membership and all rights and privileges conferred are personal and non-transferable.
1.4 T2 reserves the right, in its absolute discretion, to withdraw or modify any Products or Memberships without prior notice and with no liability, where it is lawful to do so.
2. Placing an Order
2.2 Once you have become a T2 Tea Society Member, you will be able to order Memberships from us. You submit your order in the online store on the T2 website (please note that your Membership may be a recurring subscription as set out in these Terms). You should check your order and the information provided about your Membership carefully before you submit your order.
2.3 For technical reasons you can only submit an order with one (1) single Membership in your shopping basket. No other discounts, coupons or vouchers can be used for a Membership.
2.4 Our acceptance of your order will take place only when we have received payment from you.
2.5 You will be sent a ‘joining email’ at the time of submitting your Subscription order.
2.6 We will contact you if your order is not accepted. This will usually be because (a) the Membership you have ordered is unavailable; (b) we cannot authorize your payment; (c) there has been a mistake in the pricing or description of the Membership you have ordered.
2.7 If any problems arise with your order, or with the shipping address or payment, and T2 is unable to resolve the problem, we may notify you via email using the email address associated with your Membership. It is important that you keep your information current with an accurate email address that you regularly check. If problems arise with your order that we cannot resolve, your order may be cancelled and we may not be able to deliver future subscription boxes with Products until the problem has been resolved.
3. Products, Membership Pricing and Payment
3.1 The content of our subscription boxes is designed and determined by our product team each quarter and we reserve the right to change the box contents at any time as required. You cannot customise the contents of the subscription boxes.
3.2 The price that we will charge you for the Memberships depends on the Membership you choose and will include delivery costs.
3.3 You must pay the Membership price by credit card. Other form of payment cannot be accepted.
3.4 Payment for the first subscription box ordered by you will be authorised against your nominated credit card at the time you place your order. Your credit card will be charged when the subscription box is dispatched and a confirmation email containing the invoice will be sent. For subsequent quarterly subscription boxes, a reminder email will be sent three (3) business days prior to the scheduled delivery date to the Member.
3.5 We reserve the right to change prices for Subscription Memberships at any time (with notice to you), and, unless otherwise required by applicable law, we do not provide price protection or refunds in the event of promotions or price decreases. If you do not wish to continue to receive the relevant membership at the increased price, then you must cancel the membership in accordance with these membership terms. Unless you cancel your membership you will be charged the increased price for the subscription boxes delivered after the date on which the price change takes effect.
4. Membership Term
4.1 Automatic renewal of recurring Subscription Memberships
(a) A recurring Membership will automatically renew at the end of each 12 month term and charge your credit card for the next subscription box unless you or T2 cancel the Membership in accordance with these T2 Membership Terms.
(b) Your Credit Card will be charged at least one full business day prior to your next subscription box shipping date. You authorize this renewal by agreeing to the automatic renewal of your Membership and these Membership Terms by accepting these Membership Terms.
4.2 Membership with 12 months term
(a) The term of a 12 months Membership ends automatically after four (4) subscription boxes have been delivered during the 12 month term, unless it is cancelled earlier by T2 in accordance with the terms of these Membership Terms.
5. Cancellation of Memberships
5.1 Cancellation of Memberships by T2
We may cancel your Membership at any time if you do not make any payment to us when it is due and you still do not make payment within thirty (30) days of us reminding you that payment is due. We reserve the right to not ship any subscription boxes to you unless your payment for those subscription boxes has been received. We may also cancel your Membership at any time if any of the following conditions are met:
(a) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the subscription boxes, for example, your correct postal address;
(b) if you do not, within a reasonable time, allow us to deliver the subscription boxes to you; or
(c) if we suspect that a purchase was fraudulently made or an account was fraudulently set up.
5.2 Cancellation of Subscription Memberships by You
(a) You may cancel your Subscription Membership at any time by logging on to the T2 website. To cancel a Subscription Membership, please log in to your account and select the ‘My Subscription’ link, then follow instructions towards cancellation.
(b) Cancellations of Subscription Memberships submitted in this manner must be received no later than on the last business day of the calendar month prior to the due date for the delivery of your next subscription box. Cancellations received after that date shall take effect the following month.
5.3 Cancellation of 12 month Memberships by You
(a) You cannot cancel a 12 month Membership unless T2 has materially breached these T2 Membership Terms. If you cancel your 12 month Membership before the end of the 12 month term, you will enjoy your Membership benefits until the end of the then-current 12 months Membership term. To the maximum extent permitted by applicable law, you must pay for the Membership until the end of the 12 month term and you will not be eligible for a prorated refund of any portion of the price of the Membership for any unused days of the then-current Membership term.
6. Delivery of subscription boxes
Shipping will be by standard delivery service (i.e. not express). You must ensure that the shipping address provided to us is correct.
If you are dissatisfied with any of our Products for any reason. If we ask you to do so, you must return the Product(s) in accordance with the instructions which we give you. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
8.1 Your Credit Card will be charged at least one full business day prior to your next subscription box shipping date. We will charge your Credit Card with the applicable recurring cost of your Membership Price. You authorize this renewal by agreeing to the automatic renewal of your Membership and these Terms during the Member sign-up process.
8.2 To avoid being charged, you must cancel your Membership in accordance with these Membership Terms.
9.1 These Terms and Conditions and Membership are governed by and will be construed in accordance with the applicable law in the State of Victoria, Australia, irrespective of where the application for Membership was completed by the Member or submitted to T2. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership, the Member irrevocably submits to the authority of the Courts having jurisdiction in the State of Victoria, Australia.
9.2 The benefits and limitations set out in these Subscription Membership Terms are in addition to all other rights and remedies that you have under applicable law and do not limit, exclude or restrict your rights which cannot be limited, excluded or restricted under applicable law, including the Consumer Rights Act 2015. Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded including the Consumer Rights Act 2015.
9.3 If part of all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining clauses in these Terms and Conditions will continue to have full force and effect.