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Frequently Asked Questions

Click & Collect orders

How does Click & Collect work?

If you feel unwell, please stay at home and give us a call so we can put your order aside. If you have a fever, cough and difficulty breathing, seek medical attention.


1. Choose your items online and add to your shopping bag
Login to your T2 Tea Society account and select the Click & Collect tab at checkout.


2. Select your store for pickup
Enter your postcode, select your preferred T2 Tea store and complete the checkout process.


3. Wait to hear from us
Once you’ve placed your order, you or your nominee will receive an email to let you know that the store has received your order. You will then receive another email notification when your order is ready for collection (within approximately 3 business hours). To avoid disappointment, do not come to store to collect your item UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order won’t be ready.


4. Collect your order in-store
Once you receive the email that your order is ready for collection, come to your selected store between 10am and 5pm.
Once you arrive at store, our TM will direct you to the Click & Collect collection point. You will be asked for your order number & name and once confirmed, the team member will collect your order. We will then confirm your mobile number, place the order on the counter for you to grab, and off you go!

How long do you hold Click & Collect orders?

If you feel unwell, please stay and home and give us a call so we can put your order aside. If you have a fever, cough and difficulty breathing, seek medical attention.


We hold Click & Collect orders for two weeks from the date you receive your “Ready for Collection” email notification.

If you do not collect your order within two weeks, your order will be cancelled and refunded back to the payment method used when placing your order.

Can someone collect my Click & Collect order for me?

If you feel unwell, please stay and home and give us a call so we can put your order aside. If you have a fever, cough and difficulty breathing, seek medical attention.


Yes! You can nominate a friend or family member to collect your order on your behalf.

  • Simply select “Nominee for Collection Details” and fill in the nomination details when completing your Click & Collect order online
  • You and your nominee will both receive an email notification when the order is ready for collection

Your nominee will just need to show their “Ready for Collection” email and valid photo ID to our friendly store team to collect your order!


Only the order purchaser or collection nominee is authorised to collect your Click & Collect order. At this stage, we are unable to change the name(s) on Click & Collect orders once they are placed, so we recommend nominating someone to collect your order if you will be unable to collect the order yourself.

Are all products available for Click & Collect?

Most items are available for Click & Collect, subject to store stock availability.

Is Click & Collect available at all stores?

Yes, Click & Collect is available at all stores.

What happens if items in my Click & Collect order are out of stock?

All items for Click & Collect are subject to availability. Unfortunately, sometimes items in your Click & Collect order may be out of stock at your selected store. If this is the case, a friendly member of our customer care team will be in touch within 1-2 business days to organize an alternative option depending on your preference selected at checkout.

At checkout, you will need to select one of the following options in the event that items are out of stock:

  • Have your entire order delivered for free
  • Refund your entire order
  • Have a customer care team member call you to discuss your order
Can I return an item in store once I collect my order?

Yes, however the Click & Collect must be finalized before returning any/ all items. We have extended our returns and exchanges policy from 30 days to 90 days to allow for returns. Alternatively, you can organise a refund/return through contacting our Customer Care team here.

Can I change my Click & Collect order?

Unfortunately, an order cannot be altered once it's placed, so we recommend double checking your order details at checkout. We apologise for any inconvenience.

Can I cancel a Click & Collect order?

If you need to cancel your order before you have collected it, please contact our customer care team here. Please note that cancellations and refunds will be processed during business hours (Monday to Friday 9am – 5:30pm AEST).

Please note, we are experiencing high demand across online and our customer care team. Our response times are taking longer than usual, and we thank you for your patience and support.

How do I know when my order is ready to collect?

You will receive an email when your order has been confirmed it’s available to be collected from your nominated store. If it is unable to be filled, your order will revert to your selection of either delivery, refund or ‘call’.

What do I need to bring to collect my Click & Collect order?

Please provide your order number and name when you come to collect your order.

Can I split my Click & Collect order?

Unfortunately, at this stage we are unable to split Click & Collect orders. If you would like to collect your items in different stores, they will need to be made in separate transactions.

Can I return a separate online order in-store?

Yes. Our store teams are now able to offer refunds and exchanges on online orders.

Can I purchase additional tea/product while I am picking up my Click & Collect order?

Yes, we are now able to process transactions in-store. However, we can’t add to a Click & Collect order, so it will need to be a separate transaction.

Can I redirect my online order to a Click & Collect point?

Unfortunately, any orders placed for delivery will not be able to be redirected to a Click & Collect collection point. We apologise for any inconvenience.

Can’t find what you’re looking for?

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