Click & Collect orders
Confused? Don't be! We try to make it as simple as possible!
- Choose your items online and add to your shopping bag.
- Login to your T2 Tea Society account and select the Click & Collect option at checkout.
- Select your store for pickup
Enter your postcode, select your preferred T2 store and complete the checkout process.
- Wait to hear from us
Once you’ve placed your order, you or your nominee will receive an email to let you know that the store has received your order. You will then receive another email notification when your order is ready for collection — within approximately 3 business hours. To avoid disappointment, please wait until you receive a ‘ready for pickup’ email before visiting your pick-up store. If you come in to collect your order before you receive the email, your order may not be ready.
Note: If you have not received your email after 4 business hours, please reach out to our Customer Care team here. Our support hours are Monday to Friday 8:30am – 7:00pm AEST/AEDT.
- Collect your order in-store
Once you receive the email that your order is ready for collection, head into your selected store during trading hours. Once you arrive at the store, our team will direct you to the Click & Collect collection point. You will be asked for your order number, name and to show photo ID. Once confirmed, a team member will collect your order so you can be sipping with a smile in no time.
- Contactless Click & Collect
If you are visiting a Contactless Click & Collect location, we will firstly confirm your photo ID and then place the order on the counter for you to grab in an effort to minimise contact — this is for both your own and our team member’s safety!
We are sorry to hear this is the case! To avoid disappointment, please wait until you receive a 'ready for pickup’ email before visiting your pick-up store. If it has been over 4 hours since you placed your order please reach out to our Customer Care team here. Our support hours are Monday to Friday 8:30am – 7:00pm AEST/AEDT.
We hold Click & Collect orders for two weeks from the date you place your order with us. If you do not collect your order within two weeks, your order will be automatically cancelled and refunded back to the payment method used when placing your order.
If you have not received an email stating your order is awaiting collection after 4 business hours, please reach out to our Customer Care team here. Our support hours are Monday to Friday 8:30am – 7:00pm AEST/AEDT.
Yes! You can nominate a friend or family member to collect your order on your behalf.
Simply select ‘nominee for collection details’ and fill in the nomination details when completing your Click & Collect order. You will both receive an email notification when the order is ready for collection. Your nominee will just need to show this email and valid photo ID to our friendly store team to collect your order.
Only the purchaser or collection nominee are authorised to collect your Click & Collect order. At this stage, we are unable to change the names on Click & Collect orders once they are placed.
Click & Collect products are subject to store stock availability.
Whilst we endeavour to make Click & Collect available at all stores, at times we may need to suspend Click & Collect without notice for the safety of our team.
All items for Click & Collect are subject to availability. Unfortunately, sometimes items in your order may be out of stock at your selected store. If this is the case, we will organise an alternative option depending on your preference selected at checkout.
At checkout, you will need to select one of the following options in the event that items are out of stock:
- Have your entire order delivered for free
- Refund your entire order
- Have a Customer Care team member call you to discuss your order.
An order cannot be altered once it's placed. So, we recommend double, triple and quadruple checking your order details at checkout! For information on our returns policy, click here
If you need to cancel your order before you have collected it, please contact our Customer Care team here. Cancellations and refunds will be processed during business hours — Monday to Friday 8:30am – 7:00pm AEST/AEDT.
You will receive an email when your order is ready for collection from your nominated store. If it is unable to be filled, your order will revert to your selection of either delivery, refund or Customer Care.
Please provide your email confirmation and photo ID when you come to collect your order. Please also consider bringing your own bag to collect your tea goodies!
At this stage we are unable to split Click & Collect orders. If you would like to collect your items in different stores, they will need to be made in separate transactions.
Yes*, we are able to process transactions in-store. However, we can’t add to a Click & Collect order, so it will need to be processed as a separate transaction.
At this time, any orders placed for delivery will not be able to be redirected to a Click & Collect collection point.