Please note that T2 is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.
Please note that all shipping timeframes are from the time of dispatch. Dispatch can take 1 to 3 business days from the time of your order being placed. Please note that this does not include public holidays, weekends or sale and promotional periods.
International delivery is free for all online purchases over $120AUD from Australia. Online purchases of $120AUD or less can be delivered internationally from Australia for $30AUD. No GST is charged on international orders — those with a delivery address outside Australia. You may be required to pay customs fees upon delivery of your order.
All orders are shipped from Melbourne, Australia. (This excludes delivery to New Zealand and Singapore).
No GST is charged on international orders with a delivery address outside Australia, which means you may be liable for duties, taxes and customs fees on delivery of your order. T2 is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.
Dispatch of your online order from our Melbourne warehouse will generally take between 1 to 3 business days* from the time of your order being placed.
Express orders are dispatched no later than next business day* from our Melbourne warehouse.
*Please note that dispatch timeframes do not include public holidays or weekends. Sale and promotional period may extend dispatch times.
Australia Post estimates international delivery can be up to 10 to 28 business days. Please note this is a guide only and does not include any customs processing time upon arrival at the destination.
We ship all orders via Australia Post, and provide Australia Post tracking information once your order is dispatched. This tracking number can be used to track your goodies while your order is in transit within Australia and once in some destination countries.
For UK Customers, Australia Post recommends ensuring you have a Royal Mail account linked to the email address used when placing the order to ensure they provide you with tracking information within the UK.
For some international countries, Australia Post cannot provide all tracking information, and we recommend using a world wide tracking service in these instances who will be able to provide more information from your local carrier once your parcel has reached your destination country.
Our Australian website shows all prices in AUD, and at this time we cannot convert prices to local currency. Bank fees for international orders may apply.
Some of our gift cards may have GBP or USD loaded on them, however you can still use them on our website! At checkout, pop in your card details and this amount will be exchanged to AUD in line with our gift card provider’s exchange rate at that time. Exchange rates are subject to change without notice. If you need further information, reach out to our Customer Care team here
Australia Post can ship to PO Boxes when placing an order with standard shipping. For customers who place an order with express shipping, some countries cannot support PO Box deliveries within a reasonable timeframe and as such we recommend placing an order with standard shipping for all deliveries being shipped to PO Boxes.
Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple check your cart and details before checking out.
For international orders, Australia Post are unable to redirect your order, however you can reach out to our Customer Care team here who may be able to assist further.