Online order

  • Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 – 3 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times this dispatch time may be longer.

  • Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart and details before checking out.

  • Oh no! Please get in touch with our Customer Care team here. Please include photos if possible as this will help the Customer Care team process your query faster.

  • Not to worry, you can redirect your order with Australia Post once you have received the dispatch notice that contains tracking details. Due to our system being automated, once your order has been placed, we cannot amend your delivery details. We apologise for the inconvenience, and strongly suggest that you review your cart and details before checking out.

  • All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too! Tea Society members can log in to check the status of their order under ‘My account’.

  • Sorry for the confusion! When your order states ‘completed’ in your Tea Society account, this means our warehouse team has successfully dispatched your order and it is currently on its way to you. If you haven't received tracking details, please get in touch with our Customer Care team here.

  • To find your correct delivery country, please click on ‘Deliver to’, which you can find at the top left-hand corner of our website. Once selected, click on your country from the drop-down menu. If something’s still amiss, get in touch with our Customer Care team here.

    Please note: Due to COVID-19 and the infrequency of flights, we have had to reduce the places we are shipping to as our tea goodies are taking too long to get there. The list of countries we can ship to is available in the ‘Deliver to’ drop down menu in the top left corner of our website. Once flights and delivery to more areas of the world become more reliable, we will add more countries to this list.

  • Not at all! If you’d prefer to shop without creating an account, you can check out as a guest.

  • Absolutely! Give the gift of tea! You can purchase a digital gift card on our website here. If you wish to purchase a physical gift card, please see one of our friendly team members at your local T2 store.

  • At this stage, we’re unable to send out samples, however, we do sell some great sampler packs which you can check out here.

  • Nope! Lots of people love gifting tea, so we make sure there is no pricing or invoice within the parcel.

Gift wrap

  • After tea, it’s what we do best! Once you have added items to your shopping bag, click on ‘Make it a gift?’. Gift-wrap is free if you have a Tea Society account and $5 for non-members, and you can enter a personalised message. Please note that at this stage we’re unable to wrap items separately.

  • We are currently unable to wrap/pack items in an order individually. Your order will come beautifully wrapped in one parcel. If you wish to have individually wrapped items, we suggest placing multiple orders.

Browse

  • By signing up to our T2 Tea Society, you will receive marketing communications from us. You can unsubscribe or update your email preferences when you log in to your account under ‘My T2 emails’.

  • We first recommend that you clear your browser history and cache. We would also recommend switching from mobile to desktop. Our website works best on Google Chrome or Firefox, so we recommend switching to one of these browsers if you can. If something’s still not right, please get in touch with our customer care team here.

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