Online Orders

  • Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 3 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times this dispatch time may be longer.

  • Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple check your cart and details before checking out.

  • Our bad! Please get in touch with our Customer Care team here. Please include photos if possible as this will help the Customer Care team process your query faster.

  • Oh no! Please get in touch with our Customer Care team here. Please include photos if possible as this will help the Customer Care team process your query faster.

  • Not to worry, you can redirect your order with Australia Post once you have received the dispatch notice that contains tracking details. Due to our system being automated, once your order has been placed, we cannot amend your delivery details. We highly suggest that you double, triple, quadruple check your cart and details before checking out.

  • All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too! Tea Society members can log in to check the status of their order under ‘my account’. Too easy.

  • Sorry for the confusion! And allow us to explain. When your order states ‘completed’ in your Tea Society account, this means our warehouse team has successfully dispatched your order and it is currently on its way to you. If you haven't received tracking details, please get in touch with our Customer Care team here.

  • To find your correct delivery country, please click on ‘deliver to’, which you can find at the top left-hand corner of our website. Once selected, click on your country from the drop-down menu. If something’s still amiss, get in touch with our Customer Care team here. Please note: due to COVID-19 and the infrequency of flights, we have had to reduce the places we are shipping to as our products are taking too long to get there! The list of countries we can ship to is available in the ‘deliver to’ drop down menu in the top left corner of our website. We continue to update the list as boarders begin to open up more reliably.

  • Not at all! If you’d prefer to shop without creating an account, you can check out as a guest. But did you know that it’s free to join our Tea Society? And there’s lots of perks involved like birthday vouchers and complimentary gift packaging? Well, now you do!

  • Absolutely! Give the gift of tea! You can purchase a digital T2 Gift Card on our website here. If you wish to purchase a physical T2 Gift Card, please see one of our friendly team members at your local T2 store. Please note: only one gift card can be purchased in a single transaction.

  • At this stage, we’re unable to send out samples. However, finding one’s cup of tea is a journey. So, we do sell some great sampler packs which you can check out here.

  • Your transactional secret is safe with us! Lots of people love gifting tea, so we make sure there is no pricing or invoice within the parcel.

Gift Packaging

  • After tea, it’s what we do best! Once you have added items to your shopping bag, click on ‘Make it a gift?’. Gift packaging is free if you have a Tea Society account and $5 for non-members. Plus, it’s fully-sustainable and you can enter a personalised message. But please note that at this stage we’re unable to package items separately.

  • We are currently unable to package items in an order individually. Your order will come beautifully packaged in one parcel. If you wish to have individually packaged items, we suggest placing multiple orders.

Can’t find what you’re looking for?

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