Online Orders

  • Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 3 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times (including promotional or sale periods) this dispatch time may be longer.

  • Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple check your cart and details before checking out.

  • Our bad! Please get in touch with our Customer Care team here. Please include photos if possible as this will help the Customer Care team process your query faster.

  • Oh no! Please get in touch with our Customer Care team here. Please include photos if possible as this will help the Customer Care team process your query faster.

  • Not to worry, you can redirect your order with Australia Post once you have received the dispatch notice that contains tracking details. Due to our system being automated, once your order has been placed, we cannot amend your delivery details. We highly suggest that you double, triple, quadruple check your cart and details before checking out.

    If you have an international order, head to our International Order FAQs here

  • All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too! Tea Society members can log in to check the status of their order under ‘my account’. Too easy.

  • Sorry for the confusion! And allow us to explain. When your order states ‘completed’ in your Tea Society account, this means our warehouse team has successfully dispatched your order and it is currently on its way to you. If you haven't received tracking details, please get in touch with our Customer Care team here.

  • To find your correct delivery country, please click on ‘deliver to’, which you can find at the top left-hand corner of our website. Once selected, click on your country from the drop-down menu. If something’s still amiss, get in touch with our Customer Care team here.

    Please note: due to the infrequency of flights into some countries, we have had to reduce the places we are shipping to as our products are taking too long to get there! The list of countries we can ship to is available in the ‘deliver to’ drop down menu in the top left corner of our website. We continually update our list as opportunities arise, and suggest checking back from time to time.

  • Not at all! If you’d prefer to shop without creating an account, you can check out as a guest. But did you know that it’s free to join our Tea Society? And there’s lots of perks involved like birthday vouchers and complimentary gift packaging? Well, now you do!

  • A Digital Gift Card is a Gift Card that is sent via email. During purchase, you may choose the amount and a personalised message and the recipient will receive your personalised email once the order has been placed successfully. The recipient may print their Digital Gift Card email or present it from their mobile device to redeem in-store or online.

  • At this time you can choose from the following Gift Card value options: $200, $150, $100, $75, $50, $25, $10 and $5.

  • When purchasing a T2 Digital Gift Card you do need to be logged in to your Tea Society account and can only purchase one at a time. If you need any assistance, please reach out to our Customer Care Team here.

  • Currently, you may only purchase one Gift Card per transaction.

  • This lovely gift cannot be exchanged or refunded for cash. Gift cards also cannot be purchased under promotional discounts or offers.

  • Our Gift Cards are valid for 36 months (3 years) from the date of purchase. At this stage we are unable to extend the expiration date on your Gift Card.

  • Absolutely! You can use your T2 Gift Card to pay, or part pay, for your online order. In the payment section of the check-out process, just click on ‘T2 Gift Card’ as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to ‘check Balance’ and then you can choose the amount you wish to redeem on your card. The PIN number is listed on the back of your physical Gift Card, or provided to you by email for a digital Gift Card. Please note you can only use one T2 Gift Card per transaction. We apologise for any inconvenience. Have a gift card in a different currency? Head to our International Order FAQs

  • Once Gift Cards are purchased, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded —so, please keep them safe!

  • We're sorry to hear that! Please reach out to our friendly Customer Care team for assistance here.

  • At this time, only one Gift Card can be used per transaction in store or online.

  • At this stage, we’re unable to send out samples. However, finding one’s cup of tea is a journey. So, we do sell some great sampler packs which you can check out here.

  • Your transactional secret is safe with us! Lots of people love gifting tea, so we make sure there is no pricing or invoice within the parcel.

Gift Packaging

  • After tea, it’s what we do best! Once you have added items to your shopping bag, click on ‘Make it a gift?’. Gift packaging is free if you have a Tea Society account and $5 for non-members. Plus, it’s fully-sustainable and you can enter a personalised message. But please note that at this stage we’re unable to package items separately or create multiple gifts within an order.

  • We are currently unable to package items in an order individually. Your order will come beautifully packaged in one parcel. If you wish to have individually packaged items, we suggest placing multiple orders.

Can’t find what you’re looking for?

Our customer care team is here to get you sorted in a sip!

Contact us