You’ve come to the right place. All our products show the perfect brew time on the outer packaging or on the product pages on our website, and with this info you’ll be a tea whiz in no time! You can also check out our ‘How To Brew’ page here to see how to make the perfect iced tea, matcha and many, many more.
You can check out our teas in teabags here. Our teabags are made from food-grade corn starch. They are both biodegradable and compostable, making them great for your cup and the environment. That’s a win-win!
To ensure your cuppa tastes good from the first sip to the last drop, we recommend storing your tea in tins or glass jars away from direct sunlight. Better yet, we’ve got you covered — you can check out our storage range here.
As tea is a natural crop, and is dependent on origin and season, some teas like Darjeeling or Assam, are sourced from the same region every year. Others are sourced from different regions to ensure they are the best of the best. If you have a query about a specific tea or tisane and its origin, please get in touch with our Customer Care team here.
Some of our teas contain allergens, so it is always best to check the ingredients list on the back of each box, foil or tin, or on the product description page for each tea on our website. All allergens are clearly labelled on our teas for peace of mind. If you want to know more, or have any questions, please get in touch with our Customer Care team here.
In the unlikely event that you experience an allergic reaction to our tea, please contact our Customer Care team here.
Please note: it is known that people who suffer from hypertension should avoid excessive consumption of liquorice root. All teas that contain liquorice root will be clearly labelled as such on the ingredient listings either on the back of each box, foil or tin, or on the product description page on our website.
We base the nutritional guidelines of our tea on the Food Standards Australian New Zealand (FSANZ). A third party measures the nutritional content of our teas per 100 ml/3.3 oz. From this, we then base our final nutritional value per 250 ml/8.4 oz — a standard cup of tea.
As a rule of thumb, almost all our teas generally contain less than 1 g/0.03 oz of nutritional content (protein, fat, carbohydrates and sugars) per 100 ml/3.3 fl oz, and hence don’t need a nutritional information panel (NIP). Therefore, if your tea doesn’t contain a NIP be assured that all the nutritional information for your tea is less that one gram per 100 ml/3.3 fl oz.
We do, however, have a small range of teas that contain NIPs. These are either teas that contain more than 1 g/0.03 oz of nutritional content per 100 ml/3.3 fl oz, or teas that include a compound ingredient (like mango pieces or hazelnut brittle). These NIPs will explicitly list the nutritional value of each tea.
If you have any other questions, please get in touch with our Customer Care here.
All our teas are suitable for vegetarians, and most of our teas are suitable for vegans. We always recommend checking the ingredient lists to ensure your teas are free from animal products such as dairy, egg or honey.
If you are concerned about the presence of animal products in any of our teas, please get in touch with our Customer Care team here.
T2’s lactation tea, Milk Magic, is chock full of ingredients like marshmallow root, fenugreek, fennel and nettle to aid with milk supply whilst breastfeeding. However, before delighting in this drop, we recommend chatting with your health care professional to ensure it’s the right brew for you.
Where listed, the flavour in all our teas is food grade and is made of all-natural molecules. These molecules are found in nature and made in an artificial process. We use a higher concentration of these compounds than what is found in nature to give an intense flavour and to maintain seasonal consistencies amongst the teas. If a flavour contains or is made up of any allergen or of any other ingredient — for example, sugar — this will clearly be displayed in the ingredient listing.
As a general rule of thumb, all teas from the tea plant contain caffeine. Therefore black, green, oolong and white teas all contain various levels of caffeine. As tea is a natural crop, many factors, including harvest, rainfall and region, can change the level of caffeine.
We’ve listened to your feedback about wanting a decaf option for your black tea and we’re pleased to let you know All Day Breakfast is now available. This whole leaf black tea is rich, balanced, sustainably sourced and decaffeinated using a natural process. CO2 extraction means we can cut the caffeine without affecting the flavour of your tea.
No. We formulate all our teas without the use of sulphites.
At this stage, our teas currently aren’t halal or kosher certified.
Tea is classified as a ‘low-risk item’ — like honey or bottled water. So, as a general rule of thumb, it doesn’t expire. To ensure that our teas are enjoyed at their optimum taste and freshness we do have a best before as a general guide. This is located on the bottom of the box or tin, or on the back of our foils. Our teas are best sipped before their best before date!
Oh no – we’re sorry to hear this! Please get in touch with our Customer Care team here, and they will be able to help.
Oh dear, not the tea! Let’s get this fixed for you. Please get in touch with our Customer Care team here, and they’ll get this resolved for you.
Great question! Slurplus Teas are past their prime — which means these brews might not be as brilliant in colour and flavour as they once were. However, instead of throwing away these perfectly safe-to-drink teas, we have ensured their quality, extended their best before date beyond six months, and repackaged them to retain as much freshness as possible. So, you can devour these brews at a fantastic price until they are sold out whilst we continue to do our bit for the planet by reducing waste.
Absolutely. All Slurplus Teas are completely safe to consume and have all passed quality inspection.
All Slurplus Teas have an extended best before date (BBD). This means these brews might not be as brilliant in colour and flavour as they once were but are perfectly safe to drink. So, whilst these brews might be past their prime, we have ensured their quality by careful inspection; reassessed their BBD to reflect how long you can sip without concern; and repackaged them to retain as much freshness as possible whilst also reducing waste.
Because Slurplus Teas are past their prime, the tea might taste or look different compared to the premium product. But fear not, the teas are still safe to drink. Hot tip: if you find the flavour is weaker than expected, we suggest popping a bit more tea in the pot to get that strong delicious flavour you know and love.
Teas will only be added to the Slurplus Teas category if we have excess stock. Therefore, we cannot guarantee what blends will be available to purchase — so, keep your eyes peeled!
Slurplus teas are only available in their advertised sizes and formats, and these will vary depending upon the stock availability. Perhaps this is the perfect moment to try your hand at loose leaf? Or stock up on your daily cuppa whilst it’s available at a heavily discounted price.
Slurplus Teas are available to purchase online and in-store. However, stock levels and availability will vary from market to market. So, please call your local T2 ahead of time to confirm.
Whilst all Slurplus Teas are on sale, not all sale teas are Slurplus Teas. Essentially, not all sale teas are past their prime and therefore only those that have had their heyday will live under the Slurplus Teas category.
We are sorry to hear your tastebuds aren’t tickled. But unfortunately, our Slurplus Teas are not available for refund or exchange if you change your mind. However, if you believe there is a serious breach in quality or packaging of this product, then please contact our customer service team here.
Teawares & Tea Accessories
Our product team allow 2 – 3 cm from the top of the teapot before determining the volume. This is to ensure that you can sip safely. Pouring at a 45-degree angle with your fingertip on the lid is always best practice to serve the perfect cup.
At T2 we believe in building and nurturing our relationships with our suppliers to ensure that fair and ethical standards of work are met. All our suppliers sign a contract which includes an ethical conduct clause, and our buying team reserve the right to visit our suppliers to ensure product quality and ethical conduct.
Taking good care of your new tea goodies takes one-tenth of the time of brewing up a cup! Please see below our guide to keep your teawares top tip, brew after brew.
Stainless Steel Flasks
Gentle hand wash and immediately pat dry. Not suitable for the microwave or the dishwasher.
Infuser: Once finished brewing, discard the tea leaves inside the infuser by tapping into the bin immediately. Then, rinse in warm soapy water to prevent staining and pat dry. Jug: Our T2 Jug-a-lot is dishwasher safe, although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.
Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher. Once finished brewing, discard the tea leaves by tapping into the bin. Then, give the inside a quick rinse with warm soapy water and pat dry.
Ceramics with metallic trimmings and detailing
Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.
Solid colour ceramics with no metallic trimmings and detailing
Suitable for the microwave and dishwasher (excluding infuser) although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.
Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.
Wipe with a cloth. Not suitable to be hand washed or submerged in water. Not suitable for the microwave or the dishwasher.
Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.
Not sure how to care for your T2 item? Send a note through to our Customer Care team here, and they’ll help you out!
In short, almost all of our packaging is environmentally friendly. We have a recyclable, reusable or compostable solution for everything but our gift wrap stickers and black foils. In Australia we’ve partnered with REDcycle to collect our black foil wraps and we’re working on a similar option for more countries. Our gift wrap stickers are a work in progress.
Packaging is a hefty topic and our improvements in this space are ever evolving. As at 2022, this is our detailed progress so far:
Since June 2021 our tea has come packed in compostable teabags, made from plant-based materials. The bag (including the string) is made from Polylactic Acid (PLA), with a paper tag that’s printed with vegetable ink. They are heat sealed, making them glue and staple free. Polylactic Acid is a biodegradable bioplastic made from plant sources (in our case, corn starch). We suggest commercial compositing for these teabags and recommend checking with your local council for options on where and how to do this.
Our loose leaf tea is wrapped in plant-based polybags, which are home compostable. If your compost game is strong, they can break down within 12 weeks.
Compostable Shopping Bags
Shop in store and your tea treats will be packed in uncoated shopping bags. These can be recycled when you’re ready to be rid of them. We have added a small charge to carry bags, you can read more about this here.
Greener Gift Wrap
With the exception of our stickers (we’re working on it), our gift wrap is entirely recyclable.
Foils Need Refinement
We’re still working on our signature black refill foils, which aren’t made from a compostable material. We are in the process of investigating alternatives. As a workaround, in Australia, we’re partnered with REDcycle. REDcycle is a closed loop recycling program which enables our customers to drop off our foil bags and tea sachets at most major supermarkets Australia-wide. Once collected these items are transformed into new products like park benches, outdoor furniture and TonerPlas, a more sustainable asphalt component.
Most of our packaging is recyclable, reusable or compostable and is marked with logos to support correct disposal.
RECYCLABLE GENERAL WASTE COMPOSTABLE REDCYCLE (Australia)
Inner liner of tea cubes
Teabag (including string and label)
Most of our gift wrap (excluding stickers) and our tea boxes can be recycled through home recycling.
Compost and Worm Farms
If you’re a home composter, you’ve got the green light to compost whenever you see the ‘home compostable’ label on our loose leaf tea wraps.
Our teabags are biodegradable and will eventually break down in a home composting environment however for a quicker breakdown it's best that they are commercially composted. We recommend checking with your local council about options for disposal as some councils may accept through general green waste.
All our loose leaf tea leaves can be put into your home worm farm/compost. For your worm farm we’d suggest testing different teas in a small quantity first, and recommend avoiding teas with high acidity ingredients like citrus.
Honestly, we’re just trying to be a good influence. If you can, we’d love for you to bring your own bag when you come in to shop with us. This helps us live up to our own sustainability goals, but it’s also just better for the environment on the whole.
But, we know things happen and bags get forgotten. The $1 (50p) we charge for a carry bag is invested into carbon offset initiatives we support through Qantas Future Planet.
Through Qantas Future Planet we focus our investments on two core projects. The first is called ‘Winds of Change’ and funds are used to help install wind turbines for farming communities in Madurai, India. This project has helped the community reduce power shortages and created new jobs and training opportunities.
The second is called ‘Arnhem Land Indigenous Fire Management’, an Aboriginal-owned not-for-profit that practices controlled burns early in the season to prevent larger, hotter and uncontrollable wildfires later in the season. This work reduces greenhouse gas emissions and generates a number of cultural, economic and social co-benefits.
For two reasons.
One, Matcha is messy. Our conclusion, after many failed attempts (and arduous cleanups), is that Matcha is too fine of a powder to be sold in refill foils.
And two… wonderful, comforting, energising Matcha is worth its weight in gold. It also happens to be just as costly. Matcha comes with a high price tag due to its intensive creation process and anything higher than 50 grams starts to teeter into the “way too exxy” basket. For this reason we prefer to keep the quantities low.
Our B Corp status? Thriving. We’ve been B Corp certified since 2020 and the team is currently in the process of recertifying by the end of 2022.
As a B Corp community we actively work on reducing inequality, lowering levels of poverty, creating healthier environments (inside and outside the office) and building stronger communities.
As we approach recertification it’s up to us to show that we have not only maintained our standards since 2020, but that we have improved in the above areas.
You can read about our B Corp journey here or if you’ve got a specific question, we’re always around to answer it. Contact us here.
Our design philosophy has been reimagined to reflect our sustainable ambitions, it keeps sustainability best practice front of mind and emphasises the use of natural materials and finishes. We continue to pull from recycled timbers and sustainably certified materials while also branching out, discovering innovative suppliers and local manufacturers.
To really explore the opportunities for sustainable design in 2019 we set out on a year long project to open our first five star Green Star store at Bondi Junction. It was through this experience that we came upon Betta Stone (an Australian made product made of 80% recycled glass) , as well as floor tile from Earp Bros that has 69% less of an impact on global biodiversity and contributes 57% less greenhouse gas emissions than standard products. Following our Bondi opening we have continued to adopt similar design principles for future builds.
In addition to the above improved design elements, all five of our latest Australian refurbs have had Green Star lighting installed with two more to be completed by the end of the year. Our plan is to roll these elements out for all new stores and refits.
Sustainably Sourced Tea
“Sustainably sourced” is a broad term for products that carry any one of 17 accreditations. This includes Fairtrade and/or Certified Organic.
Certified Organic is just one type of accreditation awarded to products that have been grown and produced within regulated guidelines i.e. without synthetic chemicals, fertilisers or GMO’s for example.
How we label
Accreditations are always changing and evolving however our teas are (and always will be) 100% sustainably sourced. We use “sustainably sourced” because our teas are an assortment of these 17 accreditations.
To ensure that our teaware is sourced ethically we regularly monitor the working conditions within our factories. At a minimum of every 2 years, we conduct third-party audits to the standards of SMETA or BSCI. We won’t continue working with suppliers who fail these audits.
We don’t source tea directly from tea farms.
As a brand that puts people and the planet first, it is incredibly important to us that our teas have a big flavour impact, and a lighter environmental one. The process of making our teas more sustainable was a journey we began in 2018. We’ve reviewed everything, every ingredient, and left no tea leaf unturned. Where an ingredient didn’t meet our requirements it has now been removed or replaced.
Most of our teas were unaffected by this process, and the majority of our beloved Sippers can’t taste the difference where we did have to switch out an ingredient or two. Some blends have had a more significant change, Sleep Tight being one, but we stand by our decision to ensure our ingredients come from 100% sustainably sourced suppliers. Have you noticed? We’d love to hear your feedback.
We only source accredited ingredients from the start. We look for a SUSO (sustainably sourced) marking, if it doesn’t have it we don’t buy it or we work with our supplier to achieve the correct accreditations. Case and point was our recent project to source sustainable lemongrass.
Our journey started back in 2019, when we contacted our longtime supplier in Thailand about becoming Certified Organic. As they were already Thai Organic Certified they were initially reluctant about the need for another certification. Upon commitment to cover all costs of the process we were able to bring them onboard for the journey.
The process started with a pre-audit conducted by UEBT in Thailand (UEBT is the standard organisation for UTZ standard for herbs and spices). This was completed in October 2019 and involved checking production sites and farms so we could address any corrective actions that needed to take place. These were minor and allowed us to step in and support quickly with a frame contract and 3 year purchasing guarantee being drawn up and committed to in early 2020.
With a slight delay due to Covid-19, the final audit was completed in 2021 with our first UTZ certified lemongrass arriving in April of that year.
Our Certified Lemongrass lemongrass project has brought a great benefit to us, but also to the supplier. It has helped protect biodiversity in cultivation areas, improving soil health and reducing emissions as a result. Our partnership continues today with further discussions to take place (Covid-19 permitting) later this year.
We can create and share up to 10 different teawares each year. As there’s no way of gauging the amount of spare parts we’d need to stock, we would be generating a huge amount of waste if we provided spare parts for each. As part of our journey to reduce unnecessary wastage we do not stock spare parts.