Our products

Tea

  • You’ve come to the right place. All our products show the perfect brew time on the outer packaging or on the product pages on our website, and with this info you’ll be a tea whiz in no time! You can also check out our YouTube page here to see how to brew the perfect iced tea, matcha and many more!

  • You can check out our teas in teabags here. Our teabags are made from food-grade corn starch. They are both biodegradable and compostable.

  • To ensure your cuppa tastes good from the first sip to the last drop, we recommend storing your tea in airtight tins or glass jars away from direct sunlight. You can check out our storage range here.

  • As tea is a natural crop, and is dependent on origin and season, some teas like Darjeeling or Assam, are sourced from the same region every year. Others though are sourced from different regions to ensure the best quality. If you have a query about a specific tea or tisane and its origin, please get in touch with our Customer Care team here.

  • Some of our teas contain allergens, so it is always best to check the ingredients list on the back of each box, foil or tin, or on the product description page for each tea on our website. All allergens are clearly labelled on our teas for peace of mind. If you want to know more, or have any questions, please get in touch with our Customer Care team here.

    In the unlikely event that you experience an allergic reaction to our tea, please contact our Customer Care team here.

    Please note that people who suffer from hypertension should avoid excessive consumption of liquorice root. All teas that contain liquorice root will be clearly labelled as such on the ingredient listings either on the back of each box, foil or tin, or on the product description page on our website.

  • We base the nutritional guidelines of our tea on the Food Standards Australian New Zealand (FSANZ). A third party measures the nutritional content of our teas per 100 ml/3.3 oz. From this, we then base our final nutritional value per 250 ml/8.4 oz (a standard cup of tea).

    As a rule of thumb, almost all our teas generally contain less than 1 g/0.03 oz of nutritional content (protein, fat, carbohydrates and sugars) per 100 ml/3.3 fl oz, and hence don’t need a nutritional information panel (NIP). Therefore, if your tea doesn’t contain a NIP be assured that all the nutritional information for your tea is less that one gram per 100 ml/3.3 fl oz.

    We do, however, have a small range of teas that contain NIPs. These are either teas that contain more than 1 g/0.03 oz of nutritional content per 100 ml/3.3 fl oz, or teas that include a compound ingredient (like mango pieces or hazelnut brittle). These NIPs will explicitly list the nutritional value of each tea.

    If you have any other questions, please get in touch with our Customer Care here.

  • All our teas are suitable for vegetarians, and most of our teas are suitable for vegans. We always recommend checking the ingredient lists to ensure your teas are free from animal products such as dairy, egg or honey.

    If you are concerned about the presence of animal products in any of our teas, please get in touch with our Customer Care team here.

  • Unfortunately, we are unable to provide medical advice for those who are pregnant or breastfeeding. It’s best to chat with your health care professional who will be able to recommend a tea for you.

  • Where listed, the flavour in all our teas is food grade and is made of all-natural molecules that are found in nature, made in an artificial process. We use a higher concentration of these compounds than what is found in nature to give an intense flavour and to maintain seasonal consistencies amongst the teas. If a flavour contains or is made up of any allergen or of any other ingredient (like sugar for example) this will clearly be displayed in the ingredient listing.

  • As a general rule of thumb, all teas from the tea plant contain caffeine. Therefore black, green, oolong and white teas all contain various levels of caffeine. As tea is a natural crop, many factors, including harvest, rainfall and region, can change the level of caffeine.

    If you are looking to avoid caffeine, we would recommend our fruit teas, herbal and floral tisanes, rooibos and honeybush teas.

  • We’ve listened to your feedback about wanting a decaf option for your black tea and we’re pleased to let you know All Day Breakfast is now available. This whole leaf black tea is rich, balanced, sustainably sourced and decaffeinated using a natural process. CO2 extraction means we can cut the caffeine without affecting the flavour of your tea.

  • No. We formulate all our teas without the use of sulphites.

  • At this stage, our teas currently aren’t halal or kosher certified.

  • Tea is classified as a ‘low-risk item’ (like honey or bottled water) so as a general rule of thumb, it doesn’t expire. To ensure that our teas are enjoyed at their optimum taste and freshness we do have a best before as a general guide. This is located on the bottom of the box or tin, or on the back of our foils. Our teas are best sipped before their best before date!

  • Oh no – we’re sorry to hear this! Please get in touch with our Customer Care team here, and they’ll get this resolved for you.

  • Oh dear, not the tea! Let’s get this fixed for you. Please get in touch with our Customer Care team here, and they’ll get this resolved for you.

Slurplus

  • Great question! Slurplus Teas are past their prime — which means these brews might not be as brilliant in colour and flavour as they once were. However, instead of throwing away these perfectly safe-to-drink teas, we have ensured their quality, extended their best before date beyond six months, and repackaged them to retain as much freshness as possible. So, you can devour these brews at a fantastic price until they are sold out whilst we continue to do our bit for the planet by reducing waste.

  • Absolutely. All Slurplus Teas are completely safe to consume and have all passed quality inspection.

  • All Slurplus Teas have an extended best before date (BBD). This means these brews might not be as brilliant in colour and flavour as they once were but are perfectly safe to drink. So, whilst these brews might be past their prime, we have ensured their quality by careful inspection; reassessed their BBD to reflect how long you can sip without concern; and repackaged them to retain as much freshness as possible whilst also reducing waste.

  • Because Slurplus Teas are past their prime, the tea might taste or look different compared to the premium product. But fear not, the teas are still safe to drink. Hot tip: if you find the flavour is weaker than expected, we suggest popping a bit more tea in the pot to get that strong delicious flavour you know and love.

  • Teas will only be added to the Slurplus Teas category if we have excess stock. Therefore, we cannot guarantee what blends will be available to purchase — so, keep your eyes peeled!

  • Slurplus teas are only available in their advertised sizes and formats, and these will vary depending upon the stock availability. Perhaps this is the perfect moment to try your hand at loose leaf? Or stock up on your daily cuppa whilst it’s available at a heavily discounted price.

  • Slurplus Teas are available to purchase online and in-store. However, stock levels and availability will vary from market to market. So, please call your local T2 ahead of time to confirm.

  • Whilst all Slurplus Teas are on sale, not all sale teas are Slurplus Teas. Essentially, not all sale teas are past their prime and therefore only those that have had their heyday will live under the Slurplus Teas category.

  • We are sorry to hear your tastebuds aren’t tickled. But unfortunately, our Slurplus Teas are not available for refund or exchange if you change your mind. However, if you believe there is a serious breach in quality or packaging of this product, then please contact our customer service team here.

Teawares & tea accessories

  • Our product team allow 2 – 3 cm from the top of the teapot before determining the volume. This is to ensure that you can sip safely. Pouring at a 45-degree angle with your fingertip on the lid is always best practice to serve the perfect cup.

  • At T2 we believe in building and nurturing our relationships with our suppliers to ensure that fair and ethical standards of work are met. All our suppliers sign a contract which includes an ethical conduct clause, and our buying team reserve the right to visit our suppliers to ensure product quality and ethical conduct.

  • Taking good care of your new tea goodies takes one-tenth of the time of brewing up a cup! Please see below our guide to keep your teawares top tip, brew after brew.

    Stainless Steel Flasks

    Gentle hand wash and immediately pat dry. Not suitable for the microwave or the dishwasher.

    Jug-a-lot

    Infuser: Once finished brewing, discard the tea leaves inside the infuser by tapping into the bin immediately, rinse in warm soapy water to prevent staining and pat dry.

    Jug: Our T2 Jug-a-lot is dishwasher safe, although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.

    Teamaker

    Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher. Once finished brewing, discard the tea leaves by tapping into the bin, give the inside a quick rinse with warm soapy water and pat dry.

    Ceramics with metallic trimmings and detailing

    Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

    Solid colour ceramics with no metallic trimmings and detailing

    Suitable for the microwave and dishwasher (excluding infuser) although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.

    Glass

    Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

    Storage tins

    Wipe with a cloth. Not suitable to be hand washed or submerged in water. Not suitable for the microwave or the dishwasher.

    Infusers

    Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

    Not sure how to care for your T2 item? Send a note through to our Customer Care team here, and they’ll help you out!

Can’t find what you’re looking for?

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