Click & Collect orders

  • Confused? Don't be! We try to make it as simple as possible!

    1. Choose your items online and add to your shopping bag.
    2. Login to your T2 Tea Society account and select the Click & Collect option at checkout.
    3. Select your store for pickup
      Enter your postcode, select your preferred T2 store and complete the checkout process.
    4. Wait to hear from us
      Once you’ve placed your order, you or your nominee will receive an email to let you know that the store has received your order. You will then receive another email notification when your order is ready for collection — within approximately 3 business hours. To avoid disappointment, please wait until you receive a ‘ready for pickup’ email before visiting your pick-up store. If you come in to collect your order before you receive the email, your order may not be ready.
      Note: If you have not received your email after 4 business hours, please reach out to our Customer Care team here
    5. Collect your order in-store
      Once you receive the email that your order is ready for collection, head into your selected store during trading hours. Once you arrive at the store, our team will direct you to the Click & Collect collection point. You will be asked for your order number, name and to show photo ID. Once confirmed, a team member will collect your order so you can be sipping with a smile in no time.
    6. Contactless Click & Collect
      If you are visiting a Contactless Click & Collect location, we will firstly confirm your photo ID and then place the order on the counter for you to grab in an effort to minimise contact — this is for both your own and our team member’s safety!
  • If you feel unwell, please stay at home and give us a call so we can put your order aside. If you have a fever, cough and difficulty breathing, please seek immediate medical attention.

    We hold Click & Collect orders for two weeks from the date you place your order with us. If you do not collect your order within two weeks, your order will be automatically cancelled and refunded back to the payment method used when placing your order.

    If you have not received an email stating your order is awaiting collection after 4 business hours, please reach out to our Customer Care team here.

  • If you feel unwell, please stay at home and give us a call so we can put your order aside. If you have a fever, cough and difficulty breathing, seek medical attention.

    Yes! You can nominate a friend or family member to collect your order on your behalf.

    Simply select ‘nominee for collection details’ and fill in the nomination details when completing your Click & Collect order. You will both receive an email notification when the order is ready for collection. Your nominee will just need to show this email and valid photo ID to our friendly store team to collect your order.

    Only the purchaser or collection nominee are authorised to collect your Click & Collect order. At this stage, we are unable to change the names on Click & Collect orders once they are placed.

  • Click & Collect products are subject to store stock availability.

  • Whilst we endeavour to make Click & Collect available at all stores, please note that due to COVID-19 restrictions, some stores may need to close in line with government policy. For the latest updates on how we are responding to COVID-19, including safety procedures and contactless Click & Collect availability, please click here.

  • All items for Click & Collect are subject to availability. Unfortunately, sometimes items in your order may be out of stock at your selected store. If this is the case, we will organise an alternative option depending on your preference selected at checkout.

    At checkout, you will need to select one of the following options in the event that items are out of stock:

    • Have your entire order delivered for free
    • Refund your entire order
    • Have a Customer Care team member call you to discuss your order.
  • An order cannot be altered once it's placed. So, we recommend double, triple and quadruple checking your order details at checkout! For information on our returns policy, click here

  • If you need to cancel your order before you have collected it, please contact our Customer Care team here. Cancellations and refunds will be processed during business hours — Monday to Friday 9:00am – 5:30pm AEST/AEDT.

    Please note, our Online and Customer Care teams are busier than usual. So, please account for this with response times.

  • You will receive an email when your order is ready for collection from your nominated store. If it is unable to be filled, your order will revert to your selection of either delivery, refund or Customer Care.

  • Please provide your email confirmation and photo ID when you come to collect your order. Please also consider bringing your own bag to collect your tea goodies!

  • We are sorry to hear this is the case! If it has been over 4 hours since you placed your order — within business hours of course! — please reach out to our Customer Care team here.

  • At this stage we are unable to split Click & Collect orders. If you would like to collect your items in different stores, they will need to be made in separate transactions.

  • Yes*, we are able to process transactions in-store. However, we can’t add to a Click & Collect order, so it will need to be processed as a separate transaction.

    *Please note: with your safety, and the safety of our team, as top priority, we cannot process sales in our stores that are operating contactless Click & Collect only. In these instances, we kindly ask that you please place a new Click & Collect order on our website.

  • Great question! Please refer to our returns policy here, or contact our Customer Care team here for the answer to that one.

  • At this time, any orders placed for delivery will not be able to be redirected to a Click & Collect collection point.

Can’t find what you’re looking for?

Our customer care team is here to get you sorted in a sip!

Contact us