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Frequently Asked Questions

Online order

How can I track my order?

Tracking details for your online order will be included in your “order dispatched” email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after two business days, please let our customer care team know here.

I’ve received a broken or damaged item/wrong item/something’s missing from my order.

Oh no! Please get in touch with our customer care team here.

Has my order gone through successfully?

All successful orders will display an on-screen confirmation message and will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too! Tea Society members can log in to check their order under ‘My Account’.

I can’t find my delivery country

Oh no! To find your correct delivery country, please click on ‘Deliver to’, which you can find at the top left-hand corner of our website. Once selected, click on your country from the drop-down menu. If something’s still amiss, get in touch with our customer care team here.

Do I have to create an account to shop with T2?

Not at all! If you’d prefer to shop without creating an account, you can check out as a guest.

Can I order a gift card online?

Absolutely! Give the gift of tea! You have a choice of a physical gift card or digital gift card. Shop our gift cards here.

Can I amend/cancel my order after it has been confirmed and paid for?

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart and checkout details before checking out.

The product I’m looking for is out of stock.

If you’d like to be notified when a product is restocked, simply fill out your details on the product description page and you’ll receive an email the moment it returns! For in-store stock availability, click on “Find In Store” to locate the item at your nearest T2 store.

Can I get some samples sent out before I buy my items?

At this stage, we’re unable to send out samples, however, we do sell some great loose leaf tea samplers which you can check out here.

My order is a gift. Will it include an invoice or price tags?

Nope! Lots of people love gifting tea, so we make sure there is no pricing or invoice within the parcel.

Gift wrap

Can I gift-wrap my order?

After tea, it’s what we do best! Once you have added items to your shopping bag, click the ‘Make it a gift?’ link. Gift-wrap is free if you have a Tea Society account or $5 for non-members, and you can enter a personalised message! Please note that at this stage we’re unable to gift-wrap items separately.

Can you gift-wrap items separately?

Unfortunately, we are only able to gift-wrap a whole order and we’re currently are unable to gift-wrap/pack items in an order individually.

Can’t find what you’re looking for?

Our customer care team is here to get you sorted in a sip!

Contact us