Returns & refunds

  • We hope you love your T2 products as much as we do! If you are unhappy with your purchase, you are welcome to return the item to us within 60 days of purchase, provided you have your proof of purchase, and the product is in its original saleable condition. Please note, we are unable to accept returns or exchanges for our tea products once they are opened. If you would like more information on a flavour before you purchase, our friendly team in store are always happy to help or reach out to our Customer Care team.

    In the event that your product is faulty, does not match its description or perform its function, then a refund will be made in its original payment method or store credit will be awarded.

  • We hope you love your T2 products as much as we do! If you have purchased in-store and you’d like to make a return or exchange, you can pop into your local store* or contact our Customer Care team here. Please ensure that you include a clear copy of your receipt.

    *Please note: with your safety, and the safety of our team, as top priority, we cannot accept returns in our stores that are operating contactless Click & Collect only. In these instances, we kindly ask that you reach out to our Customer Care team here.

  • If you have purchased online and you’d like to make a return or exchange, please contact our Customer Care team here. Please ensure that you have your order number handy. Please note, if you wish to receive a refund for items purchased online, we do not cover the cost to return these items to us.

    Additionally, items purchased online may be exchanged for another item or a T2 Gift Card in-store*. Please see below for refunds.

    *Please note: with your safety, and the safety of our team, as top priority, we cannot accept returns in our stores that are operating contactless Click & Collect only. In these instances, we kindly ask that you reach out to our Customer Care team here.

  • Please contact our Customer Care team here if you need to complete a refund. You will receive a confirmation email once your refund has been arranged. Once processed, you will receive your refund within due course - according to your financial institution.

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